Tire Service Supervisor

2 weeks ago

Haverhill, Massachusetts, United States BJ's Wholesale Club Full time
Tire Service Supervisor Job Summary

Responsible for managing tire bay operations at the club level, ensuring proper installation and repairs of tires, supervising tire bay team members, and maintaining tire bay policies and procedures.

Leadership:
  • Exhibit strategic thinking and sound decision-making through knowledge and utilization of business data.
  • Lead through change, model leadership competencies to build credibility, and act as a champion for business growth.
  • Communicate effectively, provide information teams require to be successful.
  • Build high-performing teams by creating a culture of collaboration, provide honest and timely direction, follow-up, and feedback that drive business results and support team member engagement.
  • Deliver results, execute business expectations within expected timeframes by setting clear expectations, utilizing follow-up, and accountability.
Responsibilities:
  • Supervise tire bay team members, ensure they work in a safe environment, and follow all tire bay policies and procedures.
  • Ensure proper scheduling and staffing within areas of responsibility.
  • Responsible for the proper installation of tires, including mounting, dismounting, rotating, and balancing tires.
  • Installs, sells, and repairs tires, responsible for properly disposing of tires and ensuring propane tanks are filled per club policy.
  • Maintains and orders tire installation equipment, responsible for the safe and proper operation of tire bay equipment.
  • Maintains a clean and professional tire bay and waiting area, merchandise tire displays and automotive products.
  • Ensures knowledgeable service is provided to members at the tire desk, coordinates with Home Office regarding member tire needs as needed.
  • Maintains an accurate and complete supply inventory, understands and appropriately utilizes available special-order tire programs.
  • Responsible for monitoring tire bay sales transactions and handling cash transactions when applicable.
  • Complies with safety and cleanliness standards, manages tire bay audits, and checklists.
  • Responsible for overseeing tire bay records retention policies and procedures.
Requirements:
  • At least 18 years of age.
  • High School diploma and/or college degree preferred.
  • Valid driver's license and ability to drive automatic and manual transmission vehicles required.
  • Strong interpersonal skills, organizational skills, and attention to detail required.
  • Basic computer skills required.
  • Knowledge of tires, batteries, propane tanks, and tire bay equipment required.
  • Prior tire installation and sales experience preferred; Level 400 certified technician preferred.
  • Must pass Michelin training levels one through four within three months of hire.
  • Ability to lift over 30 pounds with assistance.
  • Demonstrates leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
Work Environment:

Exposure to both indoor and outdoor temperatures and weather conditions. Most of the time is spent standing and moving about continuously on hard surfaces. Frequent need to bend, climb, crawl, kneel, push, pull, reach, move side to side, stoop, and climb ladders/step stools. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.

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