Disability Claims Examiner

1 week ago

Boca Raton, Florida, United States Dane Street, LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Disability Customer Service Representative to join our team at Dane Street, LLC. As a Disability Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their customers, while also ensuring that all disability claims are processed in a timely and efficient manner.

Key Responsibilities:

  • Provide exceptional customer service to clients and their customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Process disability claims, ensuring that all necessary documentation is obtained and that claims are processed in accordance with company policies and procedures.
  • Work closely with internal stakeholders, including claims examiners, adjusters, and medical professionals, to ensure that claims are processed efficiently and effectively.
  • Communicate with clients and their customers to provide updates on claim status and to address any concerns or issues that may arise.
  • Identify and resolve complex issues related to disability claims, working closely with internal stakeholders to ensure that claims are processed in accordance with company policies and procedures.

Requirements:

  • High school diploma or equivalent required; associate's degree or higher preferred.
  • Minimum 2 years of experience in a customer service or claims processing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal stakeholders and external clients.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues related to disability claims.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

About Dane Street, LLC:

Dane Street, LLC is a fast-paced, Inc. 500 company with a high-performance culture. We process over 200,000 insurance claims annually for leading national and regional Workers' Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

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