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Bilingual Customer Service Representative

2 months ago


Boca Raton, Florida, United States Insight Global Full time

Job Summary: We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients in the automotive industry.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with customers in English and Spanish, both verbally and in writing
  • Work in a fast-paced environment, handling multiple calls and emails simultaneously
  • Process claims and reimbursement requests, ensuring accuracy and efficiency
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

  • Bilingual in English and Spanish, with excellent written and verbal communication skills
  • Technologically savvy, with experience in customer service software and systems
  • Ability to work in a fast-paced, professional environment, handling multiple calls and emails simultaneously
  • Strong problem-solving skills, with a focus on customer satisfaction
  • Ability to work in a hybrid environment, with a mix of in-office and remote work

About Insight Global: We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.