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IT Infrastructure Support Specialist

1 month ago

Hoffman Estates, Illinois, United States DSN Group, Inc. Full time
Job Summary

We are seeking a skilled IT Support Specialist to provide technical assistance with computer hardware and software, resolve issues for clients, and identify opportunities for improvement.

Key Responsibilities:

  • Provide expert technical support via phone, in-person, or electronically
  • Collaborate with clients to understand and resolve technical issues
  • Develop and implement solutions to improve hardware and software performance
  • Track and document customer issues and resolutions

Requirements:

  • Proven experience in IT, customer service, or related fields
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong technical knowledge and analytical skills

About Us:

DSN Group, Inc. is a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. We deliver enterprise-level support and solutions designed for small business budgets.