Client Service Representative

7 days ago

Spokane, Washington, United States Umpqua Bank Full time
About the Role:

This position plays a vital role in providing exceptional banking experiences to our customers by building relationships and offering appropriate products and services.

Key Responsibilities:
  • Process a variety of customer account transactions quickly, accurately, and confidentially.
  • Perform cash handling functions, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
  • Balance cash drawer and Client Service Specialist transactions.
  • Learn basic knowledge of new and existing products and services.
  • Discuss and access customer's financial needs to identify and offer appropriate products and services.
  • Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
  • Identify fraudulent activity.
  • Read, understand, and follow all relevant SOP's.
  • Perform and support daily tasks that maintain the integrity of the branch.
  • Support referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.
  • Provide an extraordinary customer experience.
About You:

We're looking for a highly motivated and organized individual who is able to work in a fast-paced, cash handling environment.

  • High School Diploma or GED.
  • Some experience in customer service preferred.
  • Bilingual preferred.
  • Ability to work effectively as part of a team.
  • Ability to perform repetitive finger, hand, and arm movements.
  • Ability to think critically and provide appropriate solutions.
Workstyle:

This role is fully onsite.

Our Benefits:

We offer a competitive total rewards package, including base wages and comprehensive benefits.

The pay range for this role is $18.00 to $20.00, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors.

The role may be eligible for performance-based incentive compensation.

We offer eligible associates comprehensive healthcare coverage, a 401(k)-retirement savings plan with employer match, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics.

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