Restaurant Operations Manager

7 days ago


Hampton, Virginia, United States Five Guys Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Five Guys. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a high-performing team.

Key Responsibilities
  • Leadership and Team Management: Lead and motivate a team of restaurant staff to achieve sales and customer satisfaction goals.
  • Customer Service: Ensure that every customer has an exceptional experience, providing prompt and friendly service, and resolving any issues that may arise.
  • Restaurant Operations: Oversee the day-to-day operations of the restaurant, including inventory management, scheduling, and maintaining a clean and safe environment.
  • Financial Management: Manage labor costs, inventory, and other expenses to ensure profitability and meet sales targets.
  • Training and Development: Provide ongoing training and development opportunities for team members to enhance their skills and knowledge.
Requirements
  • Leadership Experience: 1+ years of leadership experience in the restaurant industry, with a proven track record of success in managing teams and driving sales growth.
  • Customer Service: A passion for delivering exceptional customer service and a commitment to ensuring every customer has a positive experience.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and management.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced environment.
What We Offer
  • Competitive Compensation: A competitive salary and bonus structure, with opportunities for career advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
  • Team Environment: A dynamic and supportive team environment, with opportunities to work with a talented and motivated team.


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