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Residence Services Manager

2 months ago

Aspen, Colorado, United States Marriott International, Inc Full time
Position Overview

As a key member of our team, you will provide exceptional service to Residence owners and their guests by fulfilling personal requests and managing arrangements with utmost professionalism. Your role is crucial in maintaining the highest standards of hospitality, safety, and security for our valued clients.

Key Responsibilities

1. **Guest Relations**: Engage with Residence owners and their guests, offering insightful information about the property and local amenities, including events, activities, and dining options.
2. **Communication**: Efficiently handle all inquiries and requests via phone and in-person, ensuring timely responses and appropriate follow-ups.
3. **Operational Support**: Collaborate with various departments to address any maintenance or housekeeping needs, ensuring a seamless experience for our guests.
4. **Regulatory Compliance**: Uphold the established rules and regulations of the Residence, managing unit information and vendor interactions responsibly.
5. **Professional Appearance**: Maintain a polished and professional demeanor, adhering to company standards in attire and conduct.
6. **Team Collaboration**: Foster positive relationships with colleagues, contributing to a cohesive work environment and shared objectives.

Preferred Qualifications

- **Education**: High school diploma or equivalent.
- **Experience**: Minimum of one year in a related field.
- **Supervisory Skills**: Not required for this position.
- **Certifications**: None necessary.

Compensation and Benefits

The compensation for this role is competitive, with a pay rate of $28.00 per hour. In addition, we offer a comprehensive benefits package that includes health care options, retirement plans, paid time off, and various wellness programs.

At Marriott International, we are dedicated to fostering a diverse and inclusive workforce. We encourage individuals from all backgrounds to apply and join our commitment to excellence in hospitality.