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Customer Service Representative

2 months ago

New York, New York, United States Houghton International Full time

**Job Summary:**

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Houghton International. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, processing orders, and resolving any issues that may arise.

**Key Responsibilities:**

• Process and fulfill customer orders in a timely and accurate manner

• Respond to customer inquiries and resolve any issues or concerns in a professional and courteous manner

• Maintain accurate records and documentation of customer interactions and order status

• Collaborate with internal teams to resolve any issues or concerns related to order processing and customer service

• Provide proactive communication to customers regarding order status and any changes to their orders

• Maintain a high level of product knowledge and stay up-to-date on company policies and procedures

• Meet or exceed performance metrics for order accuracy, volume of entries, and error rate

**Requirements:**

• High school diploma or equivalent required; college degree preferred

• 1-2 years of customer service experience

• Proficient in Microsoft Office, including Excel, Word, and Outlook

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with minimal supervision

• Attention to detail and accuracy

• Ability to multitask and prioritize tasks effectively