Office Administrator

4 days ago


Phoenix, Arizona, United States Native American Connections Full time
Job Summary

We are seeking a highly skilled and compassionate Office Manager to join our team at Native American Connections. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and creating a positive first impression.

Key Responsibilities
  • Welcome clients and provide initial greetings and paperwork.
  • Greets and refers the public to appropriate individuals, agencies, etc.
  • Informs and assists the public with NAC programs, procedures, etc.
  • Receive and accurately distribute calls, faxes, mail, and messages.
  • Creating initial client files in HMS.
  • Set client appointments and ensure that appointments are accurately logged into the HMS system daily.
  • Assists with the flow and processing of client referrals and client eligibility.
  • Maintain appearance of reception area and lobby.
  • Assists with ordering, receipt, distribution, and monitoring of supplies.
Requirements
  • HS/GED, is required.
  • At least 1 year of customer service and office experience, in a behavioral health environment, is preferred.
  • Fingerprint Certificates within 90 days of hire.
  • First Aid and CPR certified within the first 30 days of employment and maintained throughout employment.
Preferred Qualifications
  • Excellent customer service skills - courteous and helpful at all times.
  • Outstanding telephone etiquette.
  • Must be prepared to handle highly sensitive and confidential information-HIPPA Compliance.
  • Ability to maintain composure in a busy, demanding work environment.
  • Excellent communication skills - written and oral.
  • Must be able to work well with others in a team approach.
  • Experience in working with the Native American population is preferred.
  • Must understand the recovery process of the chemically dependent individual.
  • MS Office proficiency.
  • Bilingual- Spanish preferred but not necessary.


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