Senior Consulting Practice Manager
4 days ago
Oracle is seeking a highly skilled Senior Consulting Practice Manager to lead our NetSuite Advanced Customer Support (ACS) team. As a key member of our organization, you will be responsible for managing a team of resources responsible for delivering ACS services in Horizontal Services.
The ideal candidate will have a proven track record of leadership and staff management experience, with a strong background in ERP consulting and solution leadership. You will be responsible for guiding and mentoring consultants in the delivery of ACS services using existing ACS methodologies, while attaining a high level of customer satisfaction and quarterly utilization targets.
Key Responsibilities:
- Lead a growing practice of Horizontal Services and manage delivery of subscription consulting services
- Drive team and individual performance to achieve Target and Stretch Goals against a Balanced Performance Scorecard
- Hire, develop and manage a team of new and experienced resources to fulfill ACS objectives
- Provide coaching, mentorship to new employees and assist in career growth and development
- Build team's expertise and confidence in ACS delivery work, assess performance, and provide prompt and assertive feedback
- Conduct regular 1:1 meeting(s) with direct reports and matrix-assigned reports
- Handle day-to-day administrative tasks including time approvals, vacation, expense reports, etc.
- Create and execute new programs, processes, and ACS initiatives
- Prepare and communicate quarterly check-ins and annual performance reviews for direct reports
- Work alongside Senior Leadership in building out the ACS Delivery Practice in North America
- Support, enable and mentor our global GDC Matrix Management and Functional IC resources
- Work with sales teams and assist in securing new ACS sales and renewal of ACS subscriptions
Requirements:
- 8+ years of experience in ERP consulting
- Proven solution leadership and staff management experience
- Experience implementing ERP Financials packaged application solutions
- Demonstrated experience in translating customer business requirements into workable software solutions
- Exceptional verbal and written communication skills
- Strong experience in Change Management and Business Process Mapping
- Excellent client management skills and the ability to work with customers to achieve their business goals
- Escalation management experience
- Global Delivery experience (working with employees and customers outside North America)
- Cloud/SaaS application solution experience
Travel: As appropriate, able to travel on a modest to moderate basis
Career Level: M3
Oracle Benefits:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
Paid Time Off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.
Oracle is an Equal Employment Opportunity Employer.*
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