Senior Consulting Practice Manager

4 days ago


Tallahassee, Florida, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Senior Consulting Practice Manager to lead our NetSuite Advanced Customer Support (ACS) team. As a key member of our organization, you will be responsible for managing a team of resources responsible for delivering ACS services in Horizontal Services.

The ideal candidate will have a proven track record of leadership and staff management experience, with a strong background in ERP consulting and solution leadership. You will be responsible for guiding and mentoring consultants in the delivery of ACS services using existing ACS methodologies, while attaining a high level of customer satisfaction and quarterly utilization targets.

Key Responsibilities:

  • Lead a growing practice of Horizontal Services and manage delivery of subscription consulting services
  • Drive team and individual performance to achieve Target and Stretch Goals against a Balanced Performance Scorecard
  • Hire, develop and manage a team of new and experienced resources to fulfill ACS objectives
  • Provide coaching, mentorship to new employees and assist in career growth and development
  • Build team's expertise and confidence in ACS delivery work, assess performance, and provide prompt and assertive feedback
  • Conduct regular 1:1 meeting(s) with direct reports and matrix-assigned reports
  • Handle day-to-day administrative tasks including time approvals, vacation, expense reports, etc.
  • Create and execute new programs, processes, and ACS initiatives
  • Prepare and communicate quarterly check-ins and annual performance reviews for direct reports
  • Work alongside Senior Leadership in building out the ACS Delivery Practice in North America
  • Support, enable and mentor our global GDC Matrix Management and Functional IC resources
  • Work with sales teams and assist in securing new ACS sales and renewal of ACS subscriptions

Requirements:

  • 8+ years of experience in ERP consulting
  • Proven solution leadership and staff management experience
  • Experience implementing ERP Financials packaged application solutions
  • Demonstrated experience in translating customer business requirements into workable software solutions
  • Exceptional verbal and written communication skills
  • Strong experience in Change Management and Business Process Mapping
  • Excellent client management skills and the ability to work with customers to achieve their business goals
  • Escalation management experience
  • Global Delivery experience (working with employees and customers outside North America)
  • Cloud/SaaS application solution experience

Travel: As appropriate, able to travel on a modest to moderate basis

Career Level: M3

Oracle Benefits:

  • Medical, dental, and vision insurance, including expert medical opinion
  • Short term disability and long term disability
  • Life insurance and AD&D
  • Supplemental life insurance (Employee/Spouse/Child)
  • Health care and dependent care Flexible Spending Accounts
  • Pre-tax commuter and parking benefits
  • 401(k) Savings and Investment Plan with company match

Paid Time Off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.

Oracle is an Equal Employment Opportunity Employer.*



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