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Client Support Specialist I

2 months ago

Arlington Virginia, United States Airlines Reporting Corporation Full time

About The Position::


Join us at Airlines Reporting Corporation (ARC), where we are committed to enhancing the growth of global air travel through innovative data solutions and distribution services.

As a prominent travel intelligence organization, we possess the largest and most comprehensive dataset of global airline tickets, encompassing over 15 billion passenger flights.

By becoming part of our team, you will contribute to impactful solutions that strengthen economies and improve lives. We embrace challenges and encourage innovative thinking to lead the travel industry forward.

ARC is in search of a Client Support Specialist I - Product Assistance (CSS I) to enhance our team.

In this role, you will deliver exceptional, professional customer service in a friendly and informative manner to clients seeking support with ARC's products and services.

You will adeptly assess customer needs, identify optimal solutions, and communicate these solutions clearly and effectively.

Key Responsibilities::

Deliver outstanding customer service in alignment with quality assurance standards. Achieve or surpass monthly Key Performance Indicators (KPIs).

Efficiently manage multiple tasks, such as utilizing various computer applications while accurately addressing customer inquiries via phone or email.


Document all customer interactions in the call/problem tracking system (CRM) promptly and thoroughly, showcasing strong business writing capabilities.

Resolve intricate and challenging customer issues.

Contribute insights and feedback to management and colleagues regarding frontline experiences during team discussions.

Qualifications::

High School Diploma is required; some college education is a plus.

Prior experience in a call center environment is preferred.

Bi-lingual candidates are encouraged to apply.

Proficiency in Microsoft Office and general computer skills is essential.

Ability to type efficiently is required.

What We Offer::

By joining ARC, you will become part of a motivated, diverse, and collaborative team that values creativity and solution-oriented approaches. We encourage innovative thinking and embrace challenges to drive the travel industry forward.


Our employees appreciate the hands-on learning and professional development opportunities that facilitate skill expansion and career growth in dynamic ways.

ARC provides a flexible work model, allowing eligible employees to work remotely without fixed office days.

Employees can choose to work from home, the office, or a combination of both. There will be occasions when in-person collaboration is necessary, and remote employees will be expected to attend in-office meetings as required.

We offer a competitive and comprehensive benefits package, allowing you to focus on what truly matters.


By joining ARC, you will collaborate with industry leaders as we leverage data and technology to transform global travel.

EOE M/F/D/V Females and Minorities Encouraged to Apply