Patient Access Representative
1 week ago
- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Check patients in and out, verifying current information and obtaining updated information and paperwork when necessary.
- Scan patient insurance cards and documentation into the EMR system.
- Collect required payments, issue receipts, and apply copays or co-insurance payments to patient accounts.
- Balance charges and fees incurred in the office and prepare daily deposits.
- Schedule follow-up appointments.
- Answer backline calls, screen calls, take messages, and share information with patients, families, and referring physician offices.
- Interact with clinical staff to coordinate patient care and workflow.
- Maintain work area and reception area in a neat and orderly manner.
- Print and distribute faxes and mail.
- Maintain strict confidentiality.
- Attend scheduled staff meetings.
- High school diploma or equivalent experience.
- Experience with Centricity and Phoenix EMR a plus.
- Computer literate with strong typing and 10-key skills.
- Working knowledge of EMR software preferred.
- Orthopedic experience preferred.
- One or more years of experience in a medical receptionist position preferred.
- Familiarity with medical terminology and coding basics, orthopedic experience preferred.
- Ability to analyze various medical situations for scheduling purposes.
- Pleasant speaking voice and demeanor.
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