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Service Desk Analyst

2 months ago

Seattle, Washington, United States LendingTree Full time
Job Title: Service Desk Analyst

We are seeking a highly skilled Service Desk Analyst to join our team at LendingTree. As a Service Desk Analyst, you will play a critical role in the administration, security, and maintenance of our robust cloud infrastructure.

Responsibilities:
  • Partner across LendingTree to identify, evaluate, and resolve issues within our O365/Azure environment.
  • Function as a technical first point of contact for the ITOps org and the greater business on software, hardware, and general troubleshooting.
  • Create/maintain internal technical documentation and contribute to the team knowledge base.
  • Maintain, develop, and enforce request handling and escalation policies and procedures.
  • Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
  • Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team.
  • Assist with employee onboarding, offboarding, hardware procurement, and replacement.
  • Work on a cross-functional team and, when applicable, shadow and learn from the Cloud Admins, Cloud Engineers, DevOps engineers, etc.
Qualifications:
  • 1-2 years of experience in Information Technology, preferably in a cloud environment, or equivalent training.
  • 1-2 years of experience administrating O365/Azure and related suite of tools (Azure Entra, Exchange Online, etc.), or equivalent training.
  • Must demonstrate proficiency in troubleshooting hardware and software issues (Windows 11, O365 apps, etc.).
  • Demonstrated technical capability and aptitude in how you approach your work.
  • Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees.
  • Willingness to learn new things, take on a challenge, and not be afraid of making mistakes.
  • Have effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.).
What We Offer:
  • A competitive salary range of $65,000-$85,000.
  • Incentive compensation and annual bonus.
  • Medical, dental, vision insurance, and 401(k) matching.
About LendingTree:

LendingTree is a Marketplace built to save you money. We don't make loans; we find them. In fact, we've been finding the best loans for Americans for more than 20 years. Our marketplace is the largest in the country, and it's filled with lenders you know and trust.

We are a fast-paced company with an entrepreneurial outlook. We strive to be collaborative, ambitious, candid, and high-energy. In the Tech department, our culture is built around three main principles:

  1. Family first.
  2. Always give the benefit of the doubt (take the high road).
  3. Do it right the first time (whenever possible).

We welcome different perspectives and put an emphasis on being candid with one another.

Come work with us.