Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at NeoPollard Interactive. As a key member of our support team, you will be responsible for providing exceptional customer service to our players, resolving technical issues, and ensuring a seamless experience for our customers.
Key Responsibilities- Provide top-notch customer service through live instant messaging, email, and telephone
- Troubleshoot technical issues related to computer, tablet, and cell phone applications
- Respond to and process inbound calls, real-time chat communications, and emails
- Communicate special marketing offers to VIP customers
- Provide timely feedback to the company regarding service failures or customer concerns
- Maintain customer confidentiality
- Adopt and promote company values
- Remain current on all new developments and procedures regarding department and company protocols
- Work according to set goals and targets
- High School diploma or equivalent, some college preferred
- 2 or more years of inbound/support call center experience
- 1 or more years of working remotely and achieving set KPI's
- Must have reliable internet and able to pass internet speed test
- Must have ability to travel to lottery headquarters once each quarter
- Must be camera ready while working
- Advanced knowledge of computers and Windows Office Programs
- Experienced with computers, smartphones, tablets, and able to troubleshoot internet connectivity, app, and browser issues
- Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day
- Demonstrated accuracy with a consistent attention to detail
- Possess independent judgment, discretion, and initiative in absence of specific directions from management
- Good grammatical and typing/data entry skills with an emphasis on accuracy
- Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service
- Organized with excellent time-management skills
- Previous technical support experience an asset
We prioritize innovation, support and empower our team, and deliver players' favorite games across all channels and driving outstanding returns for good causes. Our team member benefits include comprehensive health, vision, and dental insurance, life insurance, 401K savings program, paid vacation and personal time, quarterly profit-sharing program, fully paid parental leave program, wellness and employee assistance program, company-provided laptop, and career development opportunities.
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