Customer Service Representative

4 weeks ago


Lansing, Michigan, United States NeoPollard Interactive Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at NeoPollard Interactive. As a key member of our support team, you will be responsible for providing exceptional customer service to our players, resolving technical issues, and ensuring a seamless experience for our customers.

Key Responsibilities
  • Provide top-notch customer service through live instant messaging, email, and telephone
  • Troubleshoot technical issues related to computer, tablet, and cell phone applications
  • Respond to and process inbound calls, real-time chat communications, and emails
  • Communicate special marketing offers to VIP customers
  • Provide timely feedback to the company regarding service failures or customer concerns
  • Maintain customer confidentiality
  • Adopt and promote company values
  • Remain current on all new developments and procedures regarding department and company protocols
  • Work according to set goals and targets
Requirements
  • High School diploma or equivalent, some college preferred
  • 2 or more years of inbound/support call center experience
  • 1 or more years of working remotely and achieving set KPI's
  • Must have reliable internet and able to pass internet speed test
  • Must have ability to travel to lottery headquarters once each quarter
  • Must be camera ready while working
  • Advanced knowledge of computers and Windows Office Programs
  • Experienced with computers, smartphones, tablets, and able to troubleshoot internet connectivity, app, and browser issues
  • Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day
  • Demonstrated accuracy with a consistent attention to detail
  • Possess independent judgment, discretion, and initiative in absence of specific directions from management
  • Good grammatical and typing/data entry skills with an emphasis on accuracy
  • Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service
  • Organized with excellent time-management skills
  • Previous technical support experience an asset
Why Work at NeoPollard Interactive?

We prioritize innovation, support and empower our team, and deliver players' favorite games across all channels and driving outstanding returns for good causes. Our team member benefits include comprehensive health, vision, and dental insurance, life insurance, 401K savings program, paid vacation and personal time, quarterly profit-sharing program, fully paid parental leave program, wellness and employee assistance program, company-provided laptop, and career development opportunities.



  • Lansing, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will play a vital role in delivering exceptional customer experiences. Your responsibilities will include:Key Responsibilities:Greet customers in a friendly and welcoming manner, ensuring a positive experience from the start.Take customer orders...


  • Lansing, Michigan, United States Spherion Full time

    Customer Service RepresentativeAt Spherion, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for receiving and processing routine customer orders, inquiries, and/or complaints covering items or products ordered. You will maintain an ongoing relationship with selected...


  • Lansing, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will play a vital role in ensuring our customers have a positive experience. Your primary responsibilities will include:Key Responsibilities:Greet customers and provide a welcoming atmosphereTake customer orders using our Point of Sale...


  • Lansing, Michigan, United States Feldman Automotive Group Full time

    Job DescriptionJob Title: Call Center RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Call Center Representative to join our team at Feldman Automotive Group. As a Call Center Representative, you will be responsible for answering customer calls and establishing follow-up appointments for our service department.Key...


  • Lansing, Michigan, United States Jim Hanlin - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and promoting our insurance and...


  • Lansing, Michigan, United States Avalon & Tahoe MFG, Inc. Full time

    Avalon & Tahoe Customer Service RepresentativeJoin Avalon & Tahoe MFG, Inc. as a Customer Service Representative and play a vital role in supporting our customers. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Assist dealers in...


  • Lansing, Michigan, United States Planet Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Provide a...


  • Lansing, Michigan, United States U-Haul Full time

    Customer Service Representative OpportunityAre you a people person looking for a rewarding career? Do you enjoy helping others and providing exceptional customer service? U-Haul is seeking a motivated and friendly Customer Service Representative to join our team!As a Customer Service Representative, you will be the face of U-Haul's exceptional service,...


  • Lansing, Michigan, United States Planet Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Provide a...


  • Lansing, Michigan, United States CVS Health Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at CVS Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our members through various communication channels, including chat and phone.Key Responsibilities:Respond to incoming chats...


  • Lansing, Michigan, United States Domino's Full time

    Domino's Customer Service RoleAs a Customer Service Representative at Domino's, you will be responsible for:Greeting customers and providing a positive experienceTaking customer orders using our technology and Point of Sales SystemCleaning, preparing, and maintaining the front of the store to create a great customer experienceEnsuring orders are organized...


  • Lansing, Michigan, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders accurately and efficiently using our Point of Sale...


  • Lansing, Michigan, United States The Kendall Group Full time

    About The Kendall GroupThe Kendall Group is a 100% employee-owned company comprised of seven divisions with 75+ locations in eleven states. We serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries.Why Work at The Kendall Group?Our employee ownership model is the core of who...


  • Lansing, Michigan, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. **Key Responsibilities:** * Assist customers with inquiries, complaints, and policy changes * Provide accurate and timely information regarding insurance products and services * Process policy...


  • Lansing, Michigan, United States Staffing Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Staffing Inc. in Grand Rapids, Michigan. As an employee-owned company, we take a personal interest in our team members' success and provide a comprehensive plan to attract, retain, and develop our people.The ideal candidate will have excellent communication skills,...


  • Lansing, Michigan, United States Jackson National Life Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Jackson National Life. As a key member of our customer service team, you will be responsible for providing world-class support to our business partners, customers, and internal associates.Key ResponsibilitiesRespond to customer inquiries regarding product features,...


  • Lansing, Michigan, United States The Kendall Group Full time

    About The Kendall GroupGalloup, a division of The Kendall Group, is seeking a talented and creative individual for the Customer Service Specialist position. As a 100% employee-owned company, we offer a great opportunity for a rewarding career.Why Choose The Kendall Group?We pride ourselves on our employee ownership model, which not only makes you part of the...


  • Lansing, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesProvide a superior level of customer...


  • Lansing, Michigan, United States Sparrow Health System Full time

    Job OpportunityJob ID: 46287Location: East Lansing, MIJob SummaryAs a Customer Service Representative at Sparrow Health System, you will be the first point of contact for members and guests, providing exceptional service and support to ensure a positive experience.Key ResponsibilitiesGreet and acknowledge members and guestsProvide assistance with scheduling...


  • Lansing, Michigan, United States Sportsman's Warehouse Full time

    Job Title: Cashier/Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Customer Service Representative at Sportsman's Warehouse.Job Summary:The successful candidate will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized...