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Account Manager

2 months ago

Indianapolis, Indiana, United States GDI Services Inc US Full time
Job Title: Account Manager, Janitorial Services

GDI Services Inc US is seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing and training a team of janitorial staff, ensuring that customer expectations are met or exceeded.

Key Responsibilities:

  • Manage and train the work of the janitorial staff in the building.
  • Designate shift and area work assignments.
  • Respond quickly and appropriately to all customer concerns or complaints.
  • Onboard and set-up training for all new employees.
  • Train by example: perform the duties of a janitor while shadowing new employees.
  • Manage employee relations and performance issues.
  • Identify and communicate the need for special project work.
  • Review employee timekeeping and complete payroll documents.
  • Maintain cleaning supplies inventory.
  • Respond to calls whenever needed.
  • Enforce all safety policies and procedures.
  • Complete training courses as required.

Requirements:

  • Bilingual (English/Spanish OR English/Portuguese)
  • Minimum 2 years progressively increasing management experience in the janitorial industry required.
  • Ability to meet deadlines and make sound decisions in stressful situations.
  • Strong customer service skills
  • Excellent attention to detail
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Able to multi-task
  • Experience with MS Office (Word, Excel, Outlook) preferred
  • Ability to show judgment and to work independently.
  • High integrity and discretion required

GDI Services Inc US is an Equal Opportunity Employer.