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Strategic Business Leader

2 months ago

Brooklyn, New York, United States Dave & Buster Full time
Job Summary

We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Dave & Buster's. As a key member of our leadership team, you will be responsible for driving business results, leading high-performing teams, and delivering exceptional guest experiences.

Key Responsibilities
  • People:
    • Hire, train, and develop a high-performing team of employees
    • Lead and influence staff through effective motivation and coaching
    • Assure execution of staff training programs and staffing levels
    • Promote positive employee relations and uphold operation standards
  • Profits:
    • Optimize financial results by driving sales and controlling costs
    • Manage assigned department's financial results and opportunities
    • Secure all storage and cash handling areas to minimize risk and loss
    • Review and educate cost control opportunities
  • Sales:
    • Manage annual budget and business plan to meet targeted financial performance
    • Capitalize business opportunities in the market area by executing Company marketing strategies
    • Administer decisions around all store sales and performance incentive programs
  • Guests:
    • Consistently meet the standard for the guest experience
    • Deliver an unparalleled guest experience through exceptional service and quality
    • Maintain a safe and secure environment for all D&B guests and staff
Personal Characteristics and Qualifications
  • Brand Ambassador and Culture Champion
  • Demonstrated ability to achieve expected store financial results
  • Excellent communication and interpersonal skills
  • Ability to establish working relationships with all employees, management, and vendors
  • Flexibility and adaptability in a fast-paced environment
  • Strong leadership and coaching skills
Work Environment

We offer a dynamic and fast-paced work environment with opportunities for growth and development. As a Senior Operations Manager, you will be responsible for leading a team of employees and driving business results in a non-traditional restaurant environment.