Community Manager

4 days ago


Methuen, Massachusetts, United States Associa Full time
Job Description

We are seeking a highly organized and detail-oriented Community Manager to join our team at Associa. As the first point of contact for residents, committees, and vendors, you will be responsible for ensuring seamless communication and efficient management of community affairs.

Key Responsibilities:
  • Distribute new owner information materials and maintain accurate records.
  • Act as a liaison between trustees, committees, clubs, residents, and vendors, providing timely and fact-based responses to inquiries.
  • Monitor adherence to community rules and regulations, issuing violation letters and managing compliance as needed.
  • Create and distribute community notices and mailings, maintaining online portals and posting current documents.
  • Maintain resident files, vendor contacts, and contracts calendar, ensuring timely renewals and compliance.
  • Provide administration for the Architectural Review Process and assist the Portfolio Manager in preparing materials for the monthly board meeting.
  • Maintain accurate metrics of emails, phone calls, walk-ins, and scheduled appointments, including vendor interactions.
Requirements:
  • Good knowledge of Microsoft Office and ability to learn our web-based property management software.
  • Solid verbal and written communication skills, with a professional demeanor and approachable attitude.
  • Able to multi-task and prioritize efficiently, with a can-do attitude and commitment to client satisfaction.
  • Ability and desire to learn, with a focus on client satisfaction and community engagement.

5 days per week with somewhat flexible time requirements. Must be able to walk the property, including flights of stairs, to complete inspections.


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