Operations Manager

3 weeks ago


Methuen, Massachusetts, United States Jackpocket Full time
Operations Manager Job Description

At Jackpocket, we're revolutionizing the lottery industry with a mobile platform that's secure, convenient, and fun. As our Massachusetts-based Operations Manager, you'll lead our local team and take ownership of regional operational functions.

Key Responsibilities:
  • Lead and manage our Massachusetts-based fulfillment center operations on a daily basis
  • Actively manage a team of employees and participate in day-to-day lottery ticket processing activities
  • Deliver new hire training and facilitate ongoing learning and development for all staff members
  • Establish and maintain best practices and standard operating procedures in collaboration with Ops peers and leadership
  • Continually evaluate performance and efficiency and implement procedural and tactical improvements
  • Set team and individual level goals, track OKRs, and provide ongoing coaching and mentorship to drive performance
  • Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and ensure associates are prepared for the day and working in a safe environment
  • Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot and system or facility issues
  • Perform cash balance reporting, execution of initiatives and directives, and additional duties as required
  • Effectively communicate with regional and senior level operations management on a regular basis
Requirements:
  • Willing and able to work nights and weekends
  • Bachelor's Degree or equivalent relevant experience
  • Technically proficient and able to perform high-level technical troubleshooting
  • Able to function independently and complete tasks from start to finish with little to no oversight
  • Experience hiring, managing, scheduling, and developing an extensive roster of operational staff for a large-scale operation
  • Experience with personnel management including hiring and firing, familiarity with Massachusetts employment law
  • Demonstrated experience developing and improving operational processes
  • Experience running a large-scale operation for a high-growth or fast-paced company

The base salary range for this role is $70,000 - $95,000. This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact us.


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