Senior IT Support Specialist

1 week ago


Central Islip New York, United States Touro University New York Full time
Job Summary

Touro University New York is seeking a highly skilled Senior IT Support Technician to join our team. The successful candidate will be responsible for providing technical support to students, faculty, and staff, as well as troubleshooting and resolving complex technical issues.

Key Responsibilities
  • Provide technical support to students, faculty, and staff via phone, email, and in-person
  • Troubleshoot and resolve complex technical issues, including hardware and software problems
  • Collaborate with the IT team to resolve technical issues and improve overall system performance
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Bachelor's degree in Information Technology or related field
  • Minimum of 3-5 years of experience in technical support
  • Strong knowledge of Windows and Mac operating systems
  • Experience with Microsoft Office Suite and virtual meeting software
  • Basic understanding of audio-visual equipment and networking fundamentals
Preferred Qualifications
  • Experience with Bitdefender, FortiNAC, PDQ, and ServiceNow
  • Strong communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Working Conditions

The successful candidate will be required to work in a dynamic and fast-paced environment, with extensive time spent sitting and standing. The ability to lift 20 pounds is also required.



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