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Technical Support Specialist

2 months ago

Longview, Texas, United States VSP Technologies Full time

The Technical Support Specialist plays a crucial role in delivering technical, product, and sales assistance to both existing and prospective clients, thereby driving sales expansion across various sectors including Power Generation, Oil and Gas, Pulp and Paper, Chemical, and Industrial domains.

Key Responsibilities

  • Enhance the utilization and sales of VSP products by identifying customer sealing requirements and potential cost-saving opportunities.
  • Collaborate with Sealing Specialists and the Regional Sales Manager to ensure comprehensive customer support across all VSP sectors, particularly in Industrial and Transportation markets.
  • Offer direct assistance to VSP staff, including Sealing Specialists, Product & Application Engineers, Business Unit Directors, Support Services, and Operations Support Specialists.
  • Design and deliver on-site or virtual training sessions for clients.
  • Identify opportunities for sealing solutions and document cost savings through training sessions, discussions, and problem-solving initiatives.
  • Be present at customer locations and available daily for support.
  • Conduct on-site inventory assessments at client facilities.
  • Process product and order requests through the MAS system.
  • Maintain existing agreements, manage VMI counts, handle necessary documentation, and oversee VSP inventory as needed.
  • Work closely with the customer receiving department to resolve any issues related to incoming orders promptly.
  • Assist plant engineers in anticipating needs by encouraging proactive planning to reduce downtime and enhance efficiency during scheduled maintenance.
  • Establish trust as the customer's fluid sealing advisor by providing guidance on torque calculations and gasket selections for plant staff and third-party contractors.
  • Coordinate with Marketing and RSL to create customer reference materials, including visual aids like gasket boards and pocket cards.
  • Act as a liaison between Eastman, VSP Inside Sales, and manufacturers during urgent situations.
  • Collaborate with corporate administration and operations management to exceed customer service expectations.
  • Build relationships with potential clients through referrals from current customers.
  • Identify key influencers within the plant's engineering team and foster trust through expert field knowledge, ensuring customers are aware of the full range of VSP offerings.
Benefits
  • 401(k) plan with matching contributions.
  • Comprehensive Health, Vision, and Dental Insurance.
  • Paid time off for personal and family needs.
  • Tuition reimbursement for further education.
  • Opportunities for performance-based bonuses.
Qualifications

  • Associate or Bachelor's degree in a technical or business-related discipline, or equivalent experience.
  • Relevant experience and/or training associated with job responsibilities.
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, and Word).
  • Preferred: Associate or Bachelor's degree in a technical or business-related field.
  • Preferred: Customer service experience in manufacturing and/or sales environments.
  • Preferred: Familiarity with MAS500.

VSP Technologies is committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation, or veteran status.

For individuals requiring assistance due to disabilities or needing reasonable accommodations during the application or hiring process, please reach out to Human Resources.

Successful completion of a background check and drug screening is required.