Customer Service Representative

6 days ago


Bridgeton, Missouri, United States Hotel Equities Full time
Hotel Equities is a leading hotel development and hospitality management company seeking an exceptional Front Desk Agent for the Courtyard in Earth City, MO. This exciting role offers a challenging and dynamic work environment with opportunities for growth and professional development.

Job Purpose:The successful candidate will be responsible for providing exceptional customer service to guests, responding to inquiries, resolving issues, and promoting hotel amenities. Key responsibilities include:
  • Greeting and registering guests, verifying reservation information and credit details.
  • Managing cash and credit transactions, handling payment for guest accounts and maintaining accurate records.
  • Issuing keys and controlling access to safety deposit boxes, posting miscellaneous charges as requested.
  • Promptly responding to and resolving guest complaints, answering telephone calls professionally and courteously.
  • Taking reservations, performing check-ins and check-outs efficiently and accurately.
In addition to these core responsibilities, the ideal candidate will possess excellent communication skills, both verbal and written, and be able to multitask in a fast-paced environment. A high school diploma or equivalent is required, along with prior experience in a similar role at a major hotel chain such as Marriott, Hilton, or Hyatt.

Estimated Salary:$40,000 - $55,000 per annum, depending on experience and qualifications.

Required Skills and Qualifications:
  • High school diploma or equivalent.
  • Prior experience in a front desk or customer service role at a major hotel chain.
  • Excellent communication and interpersonal skills.


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