Woodworking Customer Service Specialist

6 days ago


Bridgeton, Missouri, United States Rockler Companies, Inc. Full time

We are seeking a highly motivated and customer-focused Woodworking Customer Service Specialist to join our team at Rockler Companies, Inc. In this role, you will provide exceptional customer service, support sales floor activities, and maintain a clean and organized store environment.

Key Responsibilities:
  • Welcome and engage with customers, assessing their needs and suggesting solutions to their problems.
  • Answer woodworking-related questions and have a working knowledge of many woodworking tools and equipment.
  • Process payments, handle customer refunds and overrides, and prepare necessary documentation.
  • Unload trucks, price and merchandise products, and assist with other duties as assigned.

The ideal candidate will have excellent communication skills, be self-motivated, and enjoy helping people learn and grow in the woodworking hobby or business. Previous sales experience is a plus, but not required.

Benefits:
  • Competitive salary: $45,000 - $60,000 per year
  • Health, dental, and vision benefits for eligible employees
  • 401(k) profit-sharing plan with company match
  • Flexible retail schedule (weekends, evenings & holidays)
  • Excellent employee discount
  • Employee assistance program

As an Equal Opportunity Employer committed to inclusion and diversity, we welcome qualified applicants from all backgrounds.



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