Sales and Support Lead

3 weeks ago


Bridgeton, Missouri, United States Store Supply Warehouse Full time
Grow Your Career with Store Supply Warehouse

We are a dynamic retailer seeking a talented Sales and Support Lead to join our team. This role offers an exciting opportunity to enhance customer satisfaction and drive business growth.

About the Position:

  • This role involves leading initiatives to improve customer experience and support team success.
  • The successful candidate will be responsible for providing direct support to representatives, handling escalated customer calls, and managing recovery efforts effectively.
  • A strong focus on quality and performance is essential, with regular monitoring of adherence to company standards.

Key Responsibilities:

  • Identify and implement process improvements to enhance customer satisfaction.
  • Act as a direct support resource for customer service representatives.
  • Handle escalated customer calls and manage recovery efforts efficiently.
  • Collaborate with trainers to develop and deliver ongoing training and refresher courses.
  • Distribute updates on policies, procedures, and new products or services to the team.
  • Ensure adherence to company standards by monitoring performance and quality.
  • Maintain and update customer service procedures and reports.

Salary and Benefits:

$21.00 hourly DOE, with opportunities for merit increases and career advancement.

Our Comprehensive Benefits Package:

  • Medical, vision, and dental benefits options for you and your family.
  • 401k retirement plan and more.

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