Customer Support Liaison

4 days ago


Bridgeton, Missouri, United States Addison Group Full time

Overview

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The Addison Group is a dynamic and collaborative manufacturing company seeking an experienced Customer Support Liaison to join their team.

About the Role

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This position serves as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks.

Key Responsibilities

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  • Respond to customer inquiries via various channels, ensuring excellent service and timely resolutions.
  • Manage warranty claims, maintain accurate documentation, and ensure seamless communication with clients.
  • Schedule appointments for sales representatives and coordinate final project measurements with clients.
  • Support team operations by collaborating with internal departments to streamline communication and improve workflows.
  • Record customer needs and relay information to the sales team for follow-up.
  • Order supplies for projects and maintain data accuracy during system transitions.

Requirements

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To be successful in this role, you will require:

Education and Experience

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A high school diploma or equivalent is required, with college coursework preferred. 1-2 years of experience in customer service or administrative roles is also necessary, with experience in industries such as HVAC, lawn services, or home improvement being beneficial.

Technical Skills

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  • Proficiency in MS Office (Excel required; QuickBooks experience is a plus).
  • Strong data entry skills and comfort working with computer systems.

Benefits

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This role offers a competitive salary of $42,000-$44,000 annually, as well as a casual and relaxed work environment, company swag, catered lunches every other Friday, opportunities for team-building events, and great company benefits including 401k matching.

Addison Group is an Equal Opportunity Employer committed to diversity and inclusion.



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