Customer Support Liaison
4 days ago
Overview
">The Addison Group is a dynamic and collaborative manufacturing company seeking an experienced Customer Support Liaison to join their team.
About the Role
">This position serves as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks.
Key Responsibilities
">- Respond to customer inquiries via various channels, ensuring excellent service and timely resolutions.
- Manage warranty claims, maintain accurate documentation, and ensure seamless communication with clients.
- Schedule appointments for sales representatives and coordinate final project measurements with clients.
- Support team operations by collaborating with internal departments to streamline communication and improve workflows.
- Record customer needs and relay information to the sales team for follow-up.
- Order supplies for projects and maintain data accuracy during system transitions.
Requirements
">To be successful in this role, you will require:
Education and Experience
">A high school diploma or equivalent is required, with college coursework preferred. 1-2 years of experience in customer service or administrative roles is also necessary, with experience in industries such as HVAC, lawn services, or home improvement being beneficial.
Technical Skills
">- Proficiency in MS Office (Excel required; QuickBooks experience is a plus).
- Strong data entry skills and comfort working with computer systems.
Benefits
">This role offers a competitive salary of $42,000-$44,000 annually, as well as a casual and relaxed work environment, company swag, catered lunches every other Friday, opportunities for team-building events, and great company benefits including 401k matching.
Addison Group is an Equal Opportunity Employer committed to diversity and inclusion.
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