Web/Support Specialist

3 days ago

Victoria, Texas, United States City of Victoria, TX Full time
Job Summary

Under general supervision, the Web/Support Technician is responsible for analyzing, designing, developing, and implementing city websites and other browser-based applications. The successful candidate will work with departments to identify project requirements, develop project plans and schedules, and maintain web-based applications according to department specifications.

Key Responsibilities
  • Maintain browser-based applications to ensure they are up-to-date and functioning correctly.
  • Design, develop, and maintain City of Victoria websites in collaboration with the Public Information Officer and Communications Committee.
  • Develop and maintain the City of Victoria intranet site(s) and ensure all sites are integrated.
  • Interact with departments to establish applications and systems requirements for assigned projects.
  • Test developed applications, including functional and user acceptance testing.
  • Stay current with the latest versions of application development software, techniques, and practices.
  • Audit and verify website compliance with PCI standards, ADA requirements, and network security.
  • Maintain and archive social media feeds, such as Facebook, in compliance with State guidelines.
  • Provide end-user training and technical documentation.
  • Perform duties in a safe and orderly manner, complying with all City and department rules and guidelines.
  • Assist the Help Desk with hardware, software, and other general IT issues.
  • Perform related duties as required or assigned.
Requirements
  • Associate degree in Computer Science or related field is preferred.
  • One to three years' experience in database design principles and experience with using databases in a web-based environment.
  • Knowledge of applicable local, State, and Federal laws, codes, regulations, and ordinances.
  • Experience with Adobe Acrobat Pro, mainly creating Adobe fillable forms.
  • Experience with ASP,.Net, HTML, JAVA, and/or other development language programming.
  • Experience in developing solutions for web page design, development, and implementation.
  • Extensive knowledge of browser-designed applications and website construction.
  • Customer service principles, practices, and etiquette.
  • Social media platforms.
  • Knowledge of database applications in Microsoft SQL Server and experience with Microsoft SQL Server Management Studio.
  • Experience with Visual Studio.
Skills
  • Reading, understanding, and creating code.
  • Identifying and resolving various technical issues.
  • Artistic and creative ability is desirable.
  • Providing general support and troubleshooting services to end-users.
  • Ability to learn Adobe Acrobat Pro to create Adobe fillable forms.
  • Ability to communicate clearly with employees, citizens, and vendors over the phone and in person.
  • Strong communications skills (oral and written) and ability to work collaboratively with other city employees.
  • Strong problem-solving ability and analytical skills.
  • Establishing and maintaining effective working relationships.
  • Ability to read and understand technical materials, reports, and journals.
  • Ability to deal with complex situations and collaborate effectively with personnel to provide effective tools and programs.
  • Must be a team player and willing to teach as well as learn.
  • Must be punctual and maintain regular attendance.
  • Ability to work occasional weekends and after normal business hours as needed.

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