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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at XRHealth. As a key member of our IT department, you will be responsible for managing our technological infrastructure, ensuring the smooth operation of our digital therapeutic solutions.
Key Responsibilities:- Installation and configuration of computer equipment, including setting up new devices and installing operating systems and necessary software.
- Maintenance and updating of IT infrastructure, ensuring all systems are up-to-date and functioning correctly.
- Secure data wiping, following company protocols for data elimination.
- Technical issue management, diagnosing and resolving technical problems that may arise both internally and with our patients.
- Technical support for clients and patients, providing remote assistance to ensure they can use XRHealth applications and devices properly.
- Task documentation and tracking, maintaining detailed records of all incidents and the solutions applied.
- Collaboration with other departments, working in coordination with other teams to ensure the best possible experience for our patients and clinicians.
- Previous IT experience, minimum of 2 years in a similar role.
- Technical knowledge, familiarity with operating system installation, network management, secure data wiping, and other IT maintenance tasks.
- Technical support skills, experience in providing technical support to end users, preferably in a healthcare or XR technology environment.
- Good communication skills, ability to explain technical concepts to non-technical people.
- Customer-oriented, ability to understand and solve customer issues quickly and efficiently.
- Autonomy and proactivity, ability to work independently, managing time and tasks efficiently.
- Availability, willingness to respond to technical emergencies outside of working hours if necessary.
- Dynamic work environment, be part of an innovative and growing company.
- Professional development opportunities, ongoing training in new technologies and procedures.
- Flexibility, hybrid role working from home and occasionally attending our office in Vermont, Victoria, 3133.
- Competitive compensation, salary commensurate with experience and job responsibilities.