Guest Services Representative

4 weeks ago


Government Camp, Oregon, United States Timberline Lodge Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Timberline Lodge. As a key member of our team, you will be responsible for providing exceptional guest service while performing a wide range of sales functions, including Snowpark permits, lift tickets, and season passes.

Key Responsibilities
  • Provide excellent guest service and ensure a positive experience for all Timberline guests
  • Sell Snowpark permits, lift tickets, and season passes, as well as Magic Mile Skyride tickets
  • Maintain a courteous and professional attitude towards guests and staff at all times
  • Abide by department standards, company rules, and policies
  • Utilize department tools, such as Opticard and Google Sheets, to manage sales and guest information
  • Restock sales points with tickets, snow park permits, and other necessary items
  • Answer guest phone calls and return voicemails in a timely and professional manner
  • Participate in RLK and Company's Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace
  • Exercise stewardship of all RLK and Company facilities and environments, ensuring efforts are made to reduce, reuse, and recycle when possible
Requirements
  • Basic computer skills and experience with sales software
  • Excellent guest service skills and ability to work in a high-pressure environment
  • Exceptional cash handling experience and math conceptualization skills
  • High-quality organizational skills and ability to work independently or as part of a team
  • Physical ability to stand for long periods, walk on uneven surfaces, and lift up to 40 pounds
Working Conditions

This position requires the ability to work in a fast-paced, high-energy environment with frequent interactions with guests and staff. The successful candidate must be able to remain calm under pressure, work in a variety of weather conditions, and maintain a positive attitude in a dynamic work environment.

Salary and Benefits

The hourly rate for this position is $16.00, with opportunities for advancement and professional growth within the company.



  • Government Camp, Oregon, United States Timberline Lodge Full time

    Job Title: Guest Services RepresentativeWe are seeking a highly skilled Guest Services Representative to join our team at Timberline Lodge. As a key member of our team, you will be responsible for providing exceptional guest service while performing a wide range of sales functions.Key Responsibilities:Provide excellent guest service while performing...


  • Government Camp, Oregon, United States Timberline Lodge Full time

    Job Title: Guest Services Representative - Ticket SalesAt Timberline Lodge, we are seeking a highly skilled Guest Services Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional guest service while performing a wide range of computerized sales functions.Key Responsibilities:Provide excellent...


  • Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryAs a Guest Services Representative at Timberline Lodge, you will provide exceptional customer service while performing a variety of sales functions, including selling lift tickets, season passes, and snowpark permits. You will be responsible for ensuring that guests have a positive experience at our resort.Key ResponsibilitiesProvide excellent...


  • Government Camp, Oregon, United States Mt Hood Skibowl Full time

    Job SummarySell tickets, passes, gift cards, and retail items to guests, providing a positive experience for all. Act as the first point of contact, offering exemplary guest service and answering a wide range of questions about Skibowl and the surrounding area. Utilize a computerized POS system for retail and ticket printing, handling customer complaints and...


  • Government Camp, Oregon, United States Mt Hood Skibowl Full time

    Job Summary:As a Guest Services Cashier at Mt. Hood Skibowl, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience for all. Your responsibilities will include selling tickets, passes, and retail items, as well as handling customer complaints and issues. You will also be responsible...


  • Government Camp, Oregon, United States Timberline Lodge Full time

    Job Summary:We are seeking a skilled and safety-conscious individual to join our team as a Shuttle Driver. As a Shuttle Driver, you will be responsible for providing exceptional guest service by safely transporting passengers on our shuttle service between Government Camp and Timberline Lodge.Key Responsibilities:• Maintain safe speeds up and down the...


  • Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Host to join our team at Timberline Lodge. As a Host, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient dining experience, and maintaining a clean and organized environment.Key ResponsibilitiesGreet and seat guests in a timely manner, ensuring a warm...

  • Front Desk Associate

    3 weeks ago


    Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryAs a Front Desk Associate at Timberline Lodge, you will be responsible for providing exceptional customer service to our guests. This includes greeting guests, processing room check-in and check-outs, and sharing information necessary for a safe and enjoyable guest experience.Key Responsibilities• Greet guests and process room check-in and...

  • Front Desk Associate

    3 weeks ago


    Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryAs a Front Desk Associate at Timberline Lodge, you will be responsible for providing exceptional guest service, processing room check-ins and check-outs, and ensuring a smooth and enjoyable experience for our guests. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key...

  • Rams Head Host/Busser

    4 weeks ago


    Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryTimberline Lodge is seeking a highly skilled and customer-focused Host/Busser to join our team at the Rams Head Bar. As a Host/Busser, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient dining experience, and maintaining a clean and organized environment.Key ResponsibilitiesGreet and seat guests in a...

  • Multorpor Cashier

    4 weeks ago


    Government Camp, Oregon, United States Mt Hood Skibowl Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our Food and Beverage team at Mt Hood Skibowl. As a Cashier, you will play a critical role in ensuring that our guests receive exceptional service and that our facilities are maintained to the highest standards.Key ResponsibilitiesCash Handling: Accurately process...


  • Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryAs a Shuttle Driver at Timberline Lodge, you will be responsible for providing safe and enjoyable transportation services to our guests between Government Camp and Timberline Lodge. This role requires a strong focus on safety, customer service, and teamwork.Key ResponsibilitiesAssist guests with loading and unloading of the shuttle busDrive the...

  • Summit Pass Cashier

    4 weeks ago


    Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier to join our team at Timberline Lodge. As a Cashier, you will be responsible for providing exceptional guest service, processing transactions, and maintaining a clean and organized workspace.Key ResponsibilitiesGreet guests and process transactions with a smileManage cash handling and...

  • Summit Pass Cashier

    4 weeks ago


    Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Cashier to join our team at Summit Pass Lodge. As a Cashier, you will be responsible for providing exceptional guest service, handling cash and credit transactions, and maintaining a clean and organized workspace.Key ResponsibilitiesGreet guests and provide a warm welcomeProcess cash and credit...


  • Government Camp, Oregon, United States Timberline Lodge Full time

    Job Opportunity at Timberline LodgeWe are seeking a highly motivated and customer-focused individual to join our retail team as a Gallery Sales Associate. In this role, you will be responsible for providing exceptional guest service, maintaining a clean and organized store environment, and meeting or exceeding personal sales goals.Key...

  • Rams Head Server

    3 weeks ago


    Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryWe are seeking a skilled and friendly Rams Head Server to join our team at Timberline Lodge. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesGreet and seat guests, taking beverage and food orders with a...

  • Rams Head Host/Server

    4 weeks ago


    Government Camp, Oregon, United States Timberline Lodge Full time

    Job Title: Rams Head Host/ServerJoin our team at Timberline Lodge as a Rams Head Host/Server and provide exceptional guest service in a fast-paced, dynamic environment.Key Responsibilities:Greet and seat guests in a timely manner, ensuring a seamless dining experience.Assist servers with taking orders, serving food and beverages, and maintaining a clean and...

  • Snow Hill Operator

    4 weeks ago


    Government Camp, Oregon, United States Mt Hood Skibowl Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Snow Hill Operator. As a key member of our mountain resort team, you will be responsible for providing exceptional customer service and ensuring a safe and enjoyable experience for our guests.Key ResponsibilitiesProvide top-notch customer service by checking...

  • Rams Head Server

    4 weeks ago


    Government Camp, Oregon, United States Timberline Lodge Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Rams Head Server at Timberline Lodge. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a memorable dining experience, and contributing to the overall success of our restaurant.Key...


  • Government Camp, Oregon, United States Timberline Lodge Full time

    Job Title: Retail Sales AssociateAt Timberline Lodge, we are seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional guest service, maintaining a high level of product knowledge, and driving sales growth.Key Responsibilities:Provide...