Front Desk Associate

4 weeks ago


Government Camp, Oregon, United States Timberline Lodge Full time

Job Summary

As a Front Desk Associate at Timberline Lodge, you will be responsible for providing exceptional guest service, processing room check-ins and check-outs, and ensuring a smooth and enjoyable experience for our guests. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Greet guests and process room check-ins and check-outs
  • Answer phones and respond to guest inquiries
  • Process cash and credit card payments and balance transactions
  • Issue keys and banks to other departments
  • Complete various weekly and monthly duties as assigned
  • Ensure guest and employee concerns are resolved in a professional and timely manner

Requirements
  • Must have a service-oriented personality
  • Must be detail-oriented with the ability to set and meet high customer service standards
  • Must use proper etiquette while conversing with guests
  • Must have a strong basic knowledge of resort services
  • Must be proficient in up-selling products and services
  • Must be able to adapt in a fast-paced changing environment

Physical Requirements
  • Must be able to lift 50 lbs
  • Must be flexible and capable of bending, twisting, and kneeling
  • Must be able to work in tight spaces
  • Must be able to work on feet, stand, and walk for up to 8 hours at a time

Salary
$17/hr
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