Front Desk Associate
4 weeks ago
Job Summary
As a Front Desk Associate at Timberline Lodge, you will be responsible for providing exceptional customer service to our guests. This includes greeting guests, processing room check-in and check-outs, and sharing information necessary for a safe and enjoyable guest experience.
Key Responsibilities
• Greet guests and process room check-in and check-outs
• Share information necessary for a safe and enjoyable guest experience
• Post charges to rooms when necessary
• Process payments and balance cash and credit card transactions
• Run reports and update room statuses
• Answer guest inquiries and answer phones
• Issue keys and banks to individual departments
• Process necessary paperwork
• Sell lift tickets and snow park passes
Requirements
• Must have a service-oriented personality
• Must be detail-oriented with the ability to set and meet high customer service standards
• Must use proper etiquette while conversing with guests
• Must have a strong basic knowledge of resort services
• Must be proficient in up-selling products and services
• Must be able to adapt in a fast-paced changing environment
• Must be able to maintain a clean, orderly, and detailed work space
• Must know and follow proper Front Desk procedures
• Must know and follow proper reservation procedures
Physical Requirements
• Must be able to lift 50 lbs
• Must be flexible and capable of bending, twisting, and kneeling
• Must be able to work in tight spaces
• Must be able to work on feet, stand, and walk for up to 8 hours at a time
• Must be able to keep up with the pace of the department demands of the position
Salary
$17/hr
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