Hotel Reservation Specialist
2 weeks ago
Overview:
This position is responsible for creating, modifying, and canceling guest reservations. The ideal candidate will have excellent communication and interpersonal skills, with the ability to deal with guests both in person and over the phone.
Key Responsibilities:
- Process guest, group, travel agent, company, internet, FIT, and other types of reservations in accordance with company policy.
- Provide guests with accurate information on room occupancy, cost of room, available packages, and contents of guest rooms.
- Ensure all reservations are accurate and required deposits are obtained.
- Answer telephones in a courteous and friendly manner, providing prompt and quality service.
- Have knowledge of each block code and ensure each reservation is coded correctly.
Requirements:
- Prefer one year experience in Hotel Front Desk.
- Must be friendly and outgoing.
- Must have excellent communication and interpersonal skills.
- Must be able to perform multiple tasks in a fast-paced environment.
- Must have a basic knowledge of computers, math, and be able to type 25 wpm.
Perks:
- Complimentary admission to Knott's Berry Farm.
- Earn complimentary tickets for friends and family.
- Discounts on food and merchandise.
- Special events for associates only.
- Building lifelong friendships.
- Resume building skills.
- Flexible schedule.
- Employee recognition programs.
About Cedar Fair:
Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.
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