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Operations Manager

2 months ago

Buena Park, California, United States Marriott International Inc Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team at Marriott International Inc. As an Operations Manager, you will play a critical role in ensuring the smooth operation of our hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.

Key Responsibilities
  • Supporting Operations Team
    • Translate departmental goals into team objectives and ensure they are aligned with guest tracking and productivity.
    • Understand employee and guest satisfaction results and develop strategies to address areas for improvement and build on strengths.
    • Assist in ensuring the team has the necessary capabilities to meet expectations.
    • Lead by example, demonstrating self-confidence, energy, and enthusiasm.
    • Assist employees in understanding guests' evolving needs and expectations and exceeding them.
  • Supporting Property Operations Function(s)
    • Implement property-specific second effort and recovery plans.
    • Publish guest satisfaction results in a timely manner, including guest satisfaction forms, comment cards, and guest letters.
    • Take proactive approaches when dealing with employee concerns.
    • Extend professionalism and courtesy to employees at all times.
    • Communicate and update goals and results with employees.
    • Meet semiannually with staff on a one-to-one basis.
    • Assist/teach the team in scheduling against guest and hours/occupied room goals.
    • Perform hourly job functions as needed.
  • Managing and Monitoring Activities that Affect the Guest Experience
    • Provide excellent customer service by being readily available and approachable for all guests.
    • Take proactive approaches when dealing with guest concerns.
    • Extend professionalism and courtesy to guests at all times.
    • Respond timely to customer service department requests.
    • Ensure all team members meet or exceed hospitality requirements.
  • Assisting in Managing Profitability
    • Assist in performing required annual Quality audit with GM & RD.
    • Ensure a viable key control program is in place.
    • Understand financial statements, sales, and activity reports, and other performance data.
  • Conducting Human Resources Activities
    • Interview and assist in making hiring decisions.
    • Receive hiring recommendations from team supervisors.
    • Ensure orientations for new team members are thorough and completed in a timely fashion.
Requirements
  • High school diploma or GED; 4 years of experience in guest services, front desk, housekeeping, or a related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in guest services, front desk, housekeeping, or a related professional area.
What We Offer

We offer a competitive hourly pay range of $26.44 to $29.33, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.