Hospitality Services Representative

2 weeks ago

Spartanburg, South Carolina, United States Sandpiper Property Management Full time
Position Overview:

The Hospitality Services Representative serves as the primary liaison for guests, embodying the welcoming spirit of the establishment. This role is pivotal in delivering an outstanding guest experience through proficient front desk management and collaboration with various departments to ensure seamless service.

Key Responsibilities:

Guest Engagement:
  • Deliver exceptional service by warmly welcoming guests and addressing their needs promptly.
  • Execute operational tasks with precision to minimize any inconvenience for guests.
  • Regularly interact with guests to gather feedback and assess satisfaction levels with services and amenities.
  • Proactively implement measures to enhance guest satisfaction.
  • Effectively manage guest concerns and resolve conflicts as they arise.
Operational Duties:
  • Conduct daily inspections of guest rooms and common areas to ensure compliance with company standards.
  • Respond appropriately to emergencies, following established protocols.
  • Adhere to all policies and procedures consistently.
  • Oversee front desk functions including check-ins, check-outs, reservations, and property tours.
  • Handle guest service inquiries efficiently and with urgency.
  • Ensure the safety of the premises and occupants, coordinating with emergency services when necessary.
  • Maintain accurate records of work activities in accordance with company policies.
Sales and Revenue Management:
  • Implement lead management strategies and achieve sales and marketing goals set by management.
  • Monitor studio inventory daily to optimize revenue opportunities.
  • Promote additional services to meet guest needs and enhance revenue.
  • Follow revenue management protocols as directed.
Additional Responsibilities:
  • Perform laundry tasks including sorting, washing, drying, and folding linens, as well as maintaining cleanliness in laundry facilities.
  • Cross-train in various non-management roles and assist in those areas as needed.
  • Complete any other tasks assigned by management.
Hospitality Services Representatives are expected to remain on-site throughout their shifts until relieved, with a paid 30-minute meal break provided as available.

This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all duties and responsibilities associated with the position. Additional tasks may be assigned based on business needs and management requests.

Sandpiper Property Management, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or veteran status, in accordance with applicable laws.

SPM maintains a strict policy against unlawful harassment and ensures a workplace free from discrimination.

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