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Hospitality Services Representative
2 months ago
The Hospitality Services Representative serves as the primary contact for guests, embodying the welcoming spirit of the establishment. This role is pivotal in delivering a superior guest experience through proficient front desk management and collaboration with various departments to ensure guest satisfaction.
Key Responsibilities:
Guest Engagement:
- Deliver exceptional service by warmly welcoming guests and addressing their needs promptly.
- Perform operational tasks with precision to minimize any inconvenience for guests.
- Regularly engage with guests to gather feedback and assess satisfaction levels.
- Implement strategies to enhance guest satisfaction and address any concerns effectively.
- Manage guest-related issues and resolve conflicts as they arise.
- Conduct daily inspections of guest rooms and common areas to ensure compliance with company standards.
- Respond appropriately to emergencies following established protocols.
- Adhere to all operational policies and procedures consistently.
- Oversee front desk activities including check-ins, check-outs, reservations, and property tours.
- Handle guest service inquiries efficiently and with urgency.
- Ensure the safety of the premises and occupants, contacting emergency services when necessary.
- Maintain accurate logs of work activities in accordance with company policies.
- Implement lead management processes and achieve sales and marketing targets as directed.
- Monitor studio inventory daily to optimize revenue opportunities.
- Promote additional services to meet guest needs and enhance revenue.
- Follow revenue management strategies as outlined by management.
- Perform laundry tasks including sorting, washing, drying, and folding linens, along with maintaining laundry facilities.
- Cross-train in various non-management roles and assist in those areas as needed.
- Complete any other tasks assigned by management.
This job description aims to outline the general responsibilities and expectations for this role. It is not exhaustive and may be subject to change based on business needs.
Sandpiper Property Management, LLC is committed to providing equal employment opportunities to all individuals, ensuring a workplace free from discrimination and harassment. We adhere to all applicable laws and regulations regarding employment practices.
