Customer Service Representative

6 days ago


Spartanburg, South Carolina, United States Scopeair Full time

**Job Summary**

Scopeair is seeking a highly skilled Customer Service Representative to join our team in the Spartanburg Office. As a key member of our Branch Delivery team, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities**

• Provide a wide range of financial services, including account opening and maintenance, loan processing, and customer inquiries

• Serve as a source of information and guidance to our Teller staff

• Cross-sell services and perform related clerical functions as required

• Process miscellaneous customer requests, such as stop payments and automatic transfers

• Review and complete basic lending applications, including consumer loans and personal loans

• Process wire transfers within designated authority

• Assist or refer customers with any questions or problems as they arise

• Respond to customers with inquiries and transaction requests made by phone, mail, and website

• Assist Branch Management with daily Branch Operations duties, such as pulling customer reports and gathering data

• Assist with teller line coverage as staffing levels demand

• Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling, and mitigating departmental and enterprise-wide risks

• Review and complete intermediate lending applications, including mortgage and HELOC

• Independently research and resolve account issues

• Maintain awareness of and adherence to Bank compliance requirements and risk management concepts, expectations, policies, and procedures, and apply them to daily tasks

• Deliver a consistent, high level of service within our Service Excellence standards

• Other duties as assigned

**Requirements**

• Thorough understanding of Bank products and services

• Familiarity with Bank and branch functions, policies, and procedures

• Strong oral and/or written communication skills

• Well-organized

• Ability to maintain an effective workflow

• Able to work well under pressure and in a fast-paced environment

• Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications

• Must possess High School Diploma or equivalent

• Two or more years teller experience preferred

• Thorough understanding of Park National Bank guidelines, policies, and procedures



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