Valkyrie Central Coordinator

Job Summary

The Valkyrie Central Coordinator provides exceptional customer service to a diverse population, including prospective students, current students, parents, faculty, staff, and other constituents. This role requires sound independent judgment, excellent customer service skills, and the ability to work with minimal supervision.

Key Responsibilities

• Customer Service: Provide face-to-face customer service to all internal and external customers, ensuring problems are resolved efficiently and effectively.
• Communication: Monitor and respond to pertinent email accounts for questions, and forward emails to appropriate staff when necessary.
• Referral Services: Refer customers to the appropriate campus services.
• Cross-Training: Cross-train between the pertinent offices of Admissions, Student Financial Services, Student Accounts, and the Registrar is imperative to the success of this role and therefore required.

Student Financial Services Specific

• Financial Aid: Answer general financial aid and student account questions, and refer to student financial services staff when necessary.
• Refund Checks: Distribute financial aid refund checks.
• Document Review: Receive financial aid documents and review them for accuracy and completeness. Forward documents to appropriate personnel.
• Packet Preparation: Prepare and mail all financial aid award offer packets in collaboration with student-worker staff.
• Missing Information Letters: Prepare and mail all financial aid missing information letters with appropriate inserts and documents.
• Telephone Support: Answer the general financial aid and student accounts telephone lines. Forward calls to appropriate personnel.
• Administrative Support: Provide administrative support to Student Financial Services.
• Receptionist Duties: Perform general receptionist duties.

Admissions Specific

• Visitor Support: Greet campus visitors and show them to the hospitality suite.
• Admissions Support: Answer general admissions and enrollment questions.
• Mail Processing: Process incoming mail.
• Packet Preparation: Prepares mailings and admissions packets in collaboration with student worker staff.
• Calendar Management: Manage calendars for the Office of Admissions for campus visits.
• Work-Study Supervision: Oversee work-study students as a supervisor and manage schedules.
• Hospitality Suite Preparation: Prepare hospitality suite for guests and campus visitors, ensuring that lights, presentation, seating areas, snacks, and drinks are ready.
• Tour Guide Management: Manage schedules for tour guides/ambassadors.
• Event Support: Some evening and weekend duties to support admissions events.

Registration Specific

• Registration Support: Answer general questions related to academic calendar dates, deadlines, drop/add forms, how to receive transcripts, and how to obtain enrollment verification.
• Referral Services: Refer customers to Registrar personnel as appropriate.

Job Qualifications

• Minimum Qualifications: High School diploma or equivalent.
• Preferred Qualifications: Prior experience in a higher education environment, prior experience/knowledge with cash receipts and general accounting principles, prior customer service experience, and a Bachelor's Degree from an accredited institution.

Knowledge, Skills, and Abilities

• Communication Skills: Good written and oral communication skills.
• Attention to Detail: Must be accurate and detail-oriented.
• Task Management: Ability to handle multiple tasks daily.
• Technical Skills: Good working knowledge of Microsoft Office products and core operating systems.
• Independence: Ability to work with minimal supervision.
• Teamwork: Ability to work independently or as a part of a team.
• Professionalism: Well-grounded philosophy of honesty, integrity, and respect.
• Relationship Building: Demonstrated ability to establish and maintain effective working relationships with various constituents, including both internal to the organization and with the public.
• Cultural Competence: Ability to work with and engage a diverse group of people.
• Professional Attitude: Demonstrated professionalism and positive attitude.

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