Customer Solutions Center Training and Quality Coordinator
2 weeks ago
We are seeking a highly skilled Training and Quality Coordinator to join our team at Fairview Health Services. This role is responsible for designing and developing training solutions for contact center teams, ensuring that our staff have the skills and knowledge needed to deliver exceptional customer service.
Key Responsibilities- Develop and implement training programs that meet the needs of all stakeholders, including contact center staff, leadership, and customers.
- Collaborate with leadership to identify training needs and develop curriculum that addresses those needs.
- Design and deliver training sessions, both in-person and virtually, to ensure that staff have the skills and knowledge needed to excel in their roles.
- Evaluate course offerings and resolve barriers to learning, ensuring that our training programs are effective and efficient.
- Develop and maintain a Quality Program focused on embedding and evaluating trained technical and soft skills, conducting consistent and recurring quality management reviews of customer encounters.
- Manage error reporting systems, using errors to identify trends and partner with contact center operational leaders and key stakeholders to enhance training curriculum and delivery.
- Bachelor's degree in healthcare education design or business, or a minimum of 2 years related experience.
- Previous experience in creating and delivering training content.
- One or more years of customer service experience in a contact center.
- Knowledge of a contact center in a healthcare environment.
- Experience with EPIC or other medical records software.
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Quality Assurance Coordinator
4 weeks ago
Saint Paul, Minnesota, United States CSL Full timeCSL Quality Specialist OverviewThe Quality Specialist plays a crucial role in ensuring the operational excellence of the center. This position encompasses a variety of responsibilities aimed at enhancing service delivery and maintaining high standards.Operational Management: Oversee the daily operations of the center, ensuring that production targets are met...
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Quality Assurance Coordinator
4 weeks ago
Saint Paul, Minnesota, United States CSL Full timeCSL Quality Specialist OverviewThe Quality Specialist is responsible for overseeing the operational effectiveness and production objectives of the center. This role involves:Managing the overall operations to achieve production targets.Enhancing inventory management and customer service efficiency while minimizing costs.Ensuring adherence to all company...
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Quality Assurance Coordinator
4 weeks ago
Saint Paul, Minnesota, United States CSL Full timeCSL Quality Specialist OverviewThe Quality Specialist plays a pivotal role in ensuring the operational excellence of the center. This position encompasses a variety of responsibilities aimed at maintaining high standards of quality and compliance.Key Responsibilities:Oversee the comprehensive operations of the center while achieving production...
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Education and Training Specialist
2 weeks ago
Saint Paul, Minnesota, United States Presbyterian Homes & Services Full timeAbout the RoleWe are seeking a highly skilled Education and Training Specialist to join our team at Presbyterian Homes & Services. This is a unique opportunity to make a meaningful impact on the lives of our employees and contribute to the success of our organization.Key ResponsibilitiesIdentify training needs and gaps within the organization, collaborating...
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Customer Service Supervisor
3 days ago
Saint Paul, Minnesota, United States Fairview Health Services Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Fairview Health Services. As a key member of our Customer Solutions Center, you will be responsible for providing daily supervision, employee training, and process improvement initiatives to ensure exceptional customer service and quality standards.Key...
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Customer Solutions Specialist
1 day ago
Saint Paul, Minnesota, United States Trafera LLC Full timeAbout Trafera LLCTrafera LLC is a dynamic and growing company that provides technology solutions to K-12 and higher education institutions. With locations in the Twin Cities and other regions, we offer a wide range of products and services to support the needs of our customers.Job SummaryWe are seeking a highly motivated and detail-oriented Customer...
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Front Desk Coordinator
2 weeks ago
Saint Paul, Minnesota, United States SCA Health Full timeAbout SCA HealthSCA Health is a dynamic organization that has grown to 11,000 teammates who care for 1 million patients each year. We support physician specialists holistically in many aspects of patient care, aligning physicians, health plans, and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better...
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Training Administrator/Coordinator III
4 weeks ago
Saint Paul, United States Kelly Services Full timeAt Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Training Administrator/Coordinator III to work at John Deere in Egan, MN. With us, it’s all about finding the job that’s just right. Why you should apply to be a Training Administrator/Coordinator III at John Deere: • Competitive pay...
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Purchasing Coordinator
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Saint Paul, United States SCA Health Full timePurchasing Coordinator - Maplewood Surgery CenterJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLSaint Paul, MinnesotaMaplewood Surgery CenterSourcing & ProcurementRegularFull-time1USD $24.00/Hr.USD $30.00/Hr.36205 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and...
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Purchasing Coordinator
1 day ago
Saint Paul, United States SCA Health Full timeJob DescriptionJob DescriptionPurchasing Coordinator - Maplewood Surgery CenterJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLSaint Paul, MinnesotaMaplewood Surgery CenterSourcing & ProcurementRegularFull-time1USD $24.00/Hr.USD $30.00/Hr.36205 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1...
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Quality Specialist
4 months ago
Saint Paul, United States CSL Full timeResponsibilities:Mgr Center• Has overall authority for center operations production goals, monitor net yields, and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records.• Manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment....
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Customer Experience Coordinator
3 weeks ago
Saint Paul, Minnesota, United States Marvin Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to support our CX research and design teams. As a key member of our team, you will be responsible for coordinating research operations, recruiting participants, and providing administrative support to our CX teams.Key ResponsibilitiesSupport project teams by...
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Customer Experience Coordinator
2 weeks ago
Saint Paul, Minnesota, United States Marvin Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to support our CX research and design teams. As a key member of our team, you will be responsible for coordinating research operations, recruiting participants, and providing administrative support to our teams.Key ResponsibilitiesSupport project teams by...
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Data Center Project Coordinator
2 weeks ago
Saint Paul, Virginia, United States Tate, Inc. Full timeAbout the RoleTate, Inc. is expanding its operations and seeking a skilled Data Center Project Manager to join our team. As a key member of our data center engineering and sales team, you will be responsible for coordinating, implementing, and controlling data center projects from post-sales completion to delivery.Key ResponsibilitiesPlan and implement...
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Safety Coordinator
3 months ago
Saint Paul, United States Animal Emergency & Referral Center of Minnesota Full timeJob DescriptionJob DescriptionAre you passionate about promoting a safe and secure work environment for all furry friends and their human companions in a fast-paced veterinary setting? Do you enjoy coming up with unique solutions to enhance safety protocols and procedures to ensure the well-being of both patients and staff? Then look no further, as Animal...
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Quality Assurance Specialist
2 weeks ago
Saint Paul, Minnesota, United States Fairview Health Services Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Fairview Health Services. As a Quality Assurance Specialist, you will be responsible for developing, implementing, and maintaining a comprehensive Continuous Quality Improvement (CQI) program for Medical Transportation.Key ResponsibilitiesMaintain knowledge of and...
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Sales Executive for Infrastructure Solutions
4 weeks ago
Saint Paul, Minnesota, United States Applied Business Communications (ABcom) Full timeApplied Business Communications (ABcom), a prominent player in the design and construction of mission-critical infrastructure, is on the lookout for Sales Executives dedicated to expanding our business portfolio. In this role, you will be tasked with the promotion and sales of consulting services, engineering design, and the provision of products and labor...
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Operations Coordinator I
3 months ago
Saint Paul, United States Univar Solutions Full timeA Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. Primary Purpose:The Operations Coordinator plays a crucial role in our Plants, ensuring accurate execution of transactions within our SAP ERP System and...
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Global Quality Manager
1 month ago
Saint Paul, United States Miraclon Corporation Full timeJob DescriptionJob DescriptionPosition Description:Miraclon is the home of FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo™ Printing, maximizes on-press efficiency, delivers...
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Global Quality Manager
6 days ago
Saint Paul, United States Miraclon Corporation Full timeJob DescriptionJob DescriptionPosition Description:Miraclon is the home of FLEXCEL Solutions, which have helped transform flexographic printing for more than a decade. The technology, including the industry-leading FLEXCEL NX and FLEXCEL NX Ultra Systems, and FLEXCEL NX Print Suite that enables PureFlexo™ Printing, maximizes on-press efficiency, delivers...