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Quality Assurance Specialist
2 months ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at Fairview Health Services. As a Quality Assurance Specialist, you will be responsible for developing, implementing, and maintaining a comprehensive Continuous Quality Improvement (CQI) program for Medical Transportation.
Key Responsibilities- Maintain knowledge of and comply with all relevant Medical Transportation laws, regulations, policies, procedures, and standards.
- Lead continuous monitoring of regulatory, statutory, and clinical requirements.
- Participate in creating and implementing Quality Improvement initiatives that include Clinical, Professional, Safety, Customer Service, and Employee Experience.
- Maintain operations database, scorecard, and Clinical Metrics Database set by the Office of the Medical Director of Medical Transportation.
- Manage safety and Quality incident tracking through approved reporting applications.
- Support the equipment committee in evaluating new equipment to make recommendations on continued use of equipment and supplies.
- Manage and maintain the approved driver safety, feedback, and tracking applications and produce Service Excellence initiatives related to quality.
- Manage and coordinate the Peer Review Program and activities.
- Assist in coordinating, maintaining, and overseeing the Clinical Guidelines and Peer Review committee with the Office of the Medical Director.
- Lead the Medical Transportation Safety and Quality committee. Publish updates at least quarterly in the Medical Transportation Newsletter.
- Coordinate with applicable EMS Supervisor, clinical remediation of personnel under review by the Medical Director.
- Review Field Training Experience (FTEP) reports of new field employees to ensure compliance with the Clinical Guidelines and provide feedback.
- Coordinate Operations with Field Transportation Officer Leaders.
- Work closely with hospitals and other local and state EMS bodies to obtain patient outcomes for CQI, education, and training.
- Work closely with system Quality and Safety Pacesetters.
- Demonstrate ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
- Associate's degree in business/health-related field or equivalent industry-specific experience.
- 3 years of healthcare experience working with Quality Improvement initiatives, Continuous Quality Improvement (CQI)/Quality Assurance (QA) analysis and reporting required.
- 3 years of EMS background strongly preferred.
- Minnesota Certified Paramedic (EMT-Paramedic)
- Nationally Registered Emergency Med Tech Paramedic (NREMT-P)