Service Advisor
16 hours ago
We are a leading automotive retailer committed to delivering exceptional experiences for our guests and fostering a supportive environment for our team members. Our culture is built on our North Star and Compass, which guide our actions and decisions. We strive to be the most guest-centric automotive retailer, and we're looking for talented individuals to join our team.
Service Advisor RoleWe're seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be the face of our dealership for service customers, responsible for presenting and selling needed products and services in a professional manner. You will build rapport with customers to promote satisfaction and retention, while adhering to manufacturer specifications and requirements.
Key Responsibilities:- Greet customers in a timely and friendly manner, obtaining pertinent vehicle information.
- Actively promote and build rapport with customers.
- Advise customers on vehicle maintenance and care, in accordance with manufacturer guidelines.
- Generate and provide customers with accurate estimates of repair.
- Establish and communicate completion times with customers and technicians.
- Answer incoming service calls and maintain service appointments.
- Follow prescribed procedures for customer follow-up, resulting in return visits and increased sales.
- Comply with manufacturer warranty guidelines and procedures.
- Conduct business in an honest manner, maintaining high customer satisfaction scores.
- Previous automotive Service Advisor experience is highly preferred.
- Must be at least 18 years old and have a valid driver's license.
- Must pass pre-employment screening, including background and drug tests.
We offer a comprehensive benefits package, including paid holidays, paid time off, deferred holiday pay match, paid training, and stock awards. Our benefits also include insurance, retirement plans, and tuition assistance. We're committed to supporting our team members' growth and development, with opportunities for professional growth and development.
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