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Chief Operations Officer

2 months ago

Junction City, Oregon, United States Shadow Hills Country Club Full time

Club Overview

Shadow Hills Country Club

Located in a serene rural environment, Shadow Hills Country Club has been a cornerstone of the Willamette Valley since 1961. This private club prides itself on being a welcoming community for families, offering a relaxed atmosphere free from the constraints of traditional country clubs. With over 600 memberships, the club caters to a diverse range of social and golfing needs.

Facilities

  • Golf Course: An 18-hole parkland style course, par 72.
  • Swimming Pool: A heated outdoor pool open daily during the summer months.
  • Fitness Center: Equipped with a variety of exercise machines and free weights.
  • Dining Options: Multiple dining spaces including a member lounge, formal dining room, meeting room, banquet room, and outdoor patio.

Role Overview

The Chief Operations Officer (COO) is essential in managing the daily functions of this esteemed private club. The COO serves as a vital link among various departments and reports directly to the Board of Directors and club members. The role emphasizes the importance of delivering exceptional service and ensuring member satisfaction through close collaboration with department heads, including Food and Beverage, Golf Operations, and Events.

Key Responsibilities

1. Comprehensive Club Management

  • Oversee all operational aspects of the club.
  • Assist in strategic planning, staffing, and operational procedures across departments.
  • Facilitate effective communication between the Board of Directors and departmental teams.

2. Financial Management

  • Monitor financial performance, ensuring alignment with budgetary goals.
  • Evaluate monthly financial reports and recommend improvements.
  • Research and implement new initiatives to enhance member experiences.

3. Staff Development

  • Coordinate training and development programs for club staff.
  • Collaborate with the Board on operational reports and budget planning.

4. Member Engagement

  • Maintain ongoing communication with members to ensure satisfaction.
  • Manage member newsletters and online communications.
  • Address and resolve member and guest concerns promptly.

5. Operational Standards

  • Ensure compliance with safety protocols and operational procedures.
  • Conduct regular facility inspections to uphold cleanliness and service quality.

6. Event Coordination

  • Oversee the planning and execution of club events and member programming.

7. Human Resources

  • Work closely with management on staff grievances and concerns.
  • Participate in the recruitment process for club personnel.

Candidate Profile

The ideal candidate will possess strong interpersonal skills, including effective communication and collaboration abilities. Flexibility and the capacity to manage multiple priorities in a dynamic environment are essential. A background in private club management, hospitality, or related fields is preferred, along with a commitment to fostering a positive and enriching atmosphere for members and staff alike.

Qualifications

  • Minimum of 5 years of experience in a private club or hospitality setting.
  • Degree in Business, Hospitality Management, or related field is preferred.

The COO plays a critical role in maintaining the club's esteemed reputation, ensuring operational excellence, and enhancing the overall experience for members and guests.