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Patient Navigator-Level I
2 months ago
At NYC Health + Hospitals, we are committed to delivering high-quality care to our patients. As a Patient Navigator-Level I, you will play a vital role in ensuring that our patients receive the best possible care.
Job Summary:The Patient Navigator-Level I will provide patient navigation, registration, and advocacy for patients with cancer or suspected cancer through all phases of the cancer experience. This includes pre-diagnosis, treatment phase, and post-therapy. The Patient Navigator-Level I will facilitate timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and promote continuity of care.
Responsibilities:- Provide patient navigation, registration, and advocacy for patients with cancer or suspected cancer.
- Facilitate timely scheduling of appointments, diagnostic testing, and procedures.
- Participate in the coordination of the plan of care with the multidisciplinary team.
- Coordinate care for high-risk patients and those deemed lost to follow-up.
- Assist the Assistant Director of the Cancer Center to expedite and provide patient navigation to patients with suspected cancer on imaging.
- Maintain database for all active oncology patients and those who have completed treatment.
- Assist in the Commission on Cancer-related accreditation requirements concerning Patient Navigation and Patient Survivorship.
- Conduct and produce a Community Needs Assessment report (CNA) once annually.
- Provide updated reports and outcomes of all efforts.
- Present quarterly at Cancer Committee meetings.
- Attend meetings both on and off-site as assigned by the director.
- Attend training sessions to improve knowledge and educational skills.
- Assist in special projects as assigned by the director.
- Represent the program in activities conducted by the American Cancer Society, and other organizations/ foundations that deal with cancer issues/support services.
- Refer and link cancer patients to support services (i.e. support groups).
- Prepare reports of all activities and assists in collecting statistical data.
- Perform clerical duties and/or projects assigned by the director or assistant coordinating manager as needed.
- High School diploma or G.E.D.
- Two (2) years of full-time customer service experience, including (1) year of supervisory/administrative experience.
- Good written and oral English communication skills.
- Computer skills, including word processing, spreadsheet, and/or database software programs.
