Client Navigator-Level I

4 weeks ago

New York, New York, United States NYC Health Hospitals Full time

About the Role:

As a Client Navigator-Level I at NYC Health + Hospitals, you will play a vital role in providing exceptional patient care and navigation services. Your primary responsibility will be to facilitate the flow of clients, ensuring timely scheduling of appointments, diagnostic testing, and procedures. This position requires strong communication and interpersonal skills, as you will work closely with patients, families, and healthcare teams to promote continuity of care and improve patient outcomes.

Key Responsibilities:

Provide patient navigation, registration, and advocacy for patients with cancer or suspected cancer through all phases of the cancer experience.
Facilitate timely scheduling of appointments, diagnostic testing, and procedures to expedite the plan of care and promote continuity of care.
Participate in the coordination of the plan of care with the multidisciplinary team, promoting timely follow-up on treatment and supportive care recommendations.
Coordinate care for high-risk patients and those deemed lost to follow-up.
Assist the Assistant Director of the Cancer Center to expedite and provide patient navigation to patients with suspected cancer on imaging.
Maintain database for all active oncology patients and those who have completed treatment, including data such as demographics, dates of treatment, and recurrence of disease.
Assist in the Commission on Cancer-related accreditation requirements concerning Patient Navigation and Patient Survivorship. Conduct and produce a Community Needs Assessment report (CNA) once annually.
Provide updated reports and outcomes of all efforts, presenting quarterly at Cancer Committee meetings.
Attend meetings both on and off-site as assigned by the director, attending training sessions to improve knowledge and educational skills.
Assist in special projects as assigned by the director.
Represent the program in activities conducted by the American Cancer Society and other organizations/foundations that deal with cancer issues/support services.
Refer and link cancer patients to support services, such as support groups.
Prepare reports of all activities and assist in collecting statistical data.
Perform clerical duties and/or projects assigned by the director or assistant coordinating manager as needed.

Requirements:

High School diploma or G.E.D.
Two (2) years of full-time customer service experience, including (1) year of supervisory/administrative experience.
Good written and oral English communication skills.
Computer skills, including word processing, spreadsheet, and/or database software programs.

What We Offer:

NYC Health + Hospitals offers a competitive benefits package, including comprehensive health benefits, retirement savings and pension plans, loan forgiveness programs, paid holidays and vacation, college tuition discounts, professional development opportunities, and multiple employee discounts programs.

Join Our Team:

NYC Health + Hospitals is an equal opportunity employer and welcomes applications from diverse candidates. If you are passionate about delivering high-quality patient care and navigation services, we encourage you to apply for this exciting opportunity.

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