Risk Management Investigator
1 week ago
We are looking for a highly skilled Risk Management Investigator to join our team at KellyMitchell Group. Based in Overland Park, Kansas, this position requires a strong background in fraud management and customer service.
About the Role:
- Conduct thorough investigations into potential fraudulent activities, analyzing data to confirm or clear fraud.
- Validate customer ID authentication and ensure compliance with fraud policies across business channels.
- Evaluate trends related to fraudulent orders and identity theft, recommending preventive measures to mitigate risk.
- Develop and implement policies to deter fraudulent usage, working closely with the operations team.
Key Responsibilities:
- Take inbound calls and referrals from victims of fraudulent activities, providing guidance to resolve issues.
- Review documents and utilize internal and external tools to validate identity and assess fraud risks.
- Work collaboratively with the operations team to improve processes and procedures.
Requirements:
- High school diploma or equivalent required; some college coursework preferred.
- 1+ year(s) of relevant experience in fraud management, customer service, or a call center environment.
- Proficiency in operating a computer in a Windows-based environment, including navigating multiple screens and programs simultaneously.
- Strong phone communication skills, including excellent conversational English and active listening.
- Experience with tools like Slack for team communication and document review for identity validation.
Estimated Salary: $50,000 - $62,000 per year, depending on experience and qualifications. Benefits include medical, dental, and vision insurance plans, as well as 401K options.
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