Financial Fraud Analyst

1 week ago

Toulouges, Occitanie, United States KellyMitchell Group Full time
Job Summary

We are seeking a skilled Financial Fraud Analyst to join our team at KellyMitchell Group. Based in Overland Park, Kansas, this position requires a strong background in fraud management and customer service.

About the Role:

  • Conduct in-depth analyses to identify and manage fraudulent activities, ensuring compliance with fraud policies across business channels.
  • Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and address violations of fraud policies.
  • Evaluate trends related to fraudulent orders and identity theft, recommending preventive measures to mitigate risk.
  • Investigate and respond to fraud escalations while improving processes and procedures.

Key Responsibilities:

  • Participate in developing and implementing policies to deter fraudulent usage.
  • Take inbound calls and referrals from victims of fraudulent activities, providing guidance to resolve issues.
  • Review documents and utilize internal and external tools to validate identity and assess fraud risks.

Requirements:

  • High school diploma or equivalent required; some college coursework preferred.
  • 1+ year(s) of relevant experience in fraud management, customer service, or a call center environment.
  • Proficiency in operating a computer in a Windows-based environment, including navigating multiple screens and programs simultaneously.
  • Strong phone communication skills, including excellent conversational English and active listening.
  • Experience with tools like Slack for team communication and document review for identity validation.

Estimated Salary: $45,000 - $55,000 per year, depending on experience and qualifications. Benefits include medical, dental, and vision insurance plans, as well as 401K options.

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