Front Desk Hospitality Specialist
3 days ago
Welcome to SpringHill Suites Naples, where we're passionate about providing exceptional guest experiences.
About the RoleWe're seeking a talented Front Desk Agent to join our guest services team. As a key member of our team, you'll be responsible for delivering personalized service to our guests, ensuring their stay is nothing short of memorable.
The ideal candidate will possess excellent communication and interpersonal skills, with a warm and welcoming demeanor. You'll be comfortable working in a fast-paced environment, handling multiple tasks simultaneously, and demonstrating a high level of adaptability.
Key Responsibilities- Guest Service: Greet and register guests, providing them with accurate information about hotel amenities and services.
- Room Management: Ensure that all guest rooms are clean and ready for occupancy, and handle any issues or complaints promptly and professionally.
- Communication: Answer phone calls, respond to emails, and engage with guests in person to provide assistance and resolve any concerns.
- Administration: Maintain accurate records of guest information, including room assignments and payment details.
- Education: High school diploma or equivalent required.
- Experience: 1 year of experience in the hospitality industry, preferably as a front desk agent or guest services specialist.
- Skills: Excellent communication and interpersonal skills, basic computer knowledge, and ability to work effectively in a team environment.
We're proud to offer a competitive salary of $16 per hour, along with opportunities for growth and development in a dynamic and supportive team environment. If you're passionate about delivering exceptional guest experiences and have a genuine interest in hospitality, we'd love to hear from you
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