Service Manager

3 weeks ago


Raleigh, North Carolina, United States Piedmont Service Group Full time

Piedmont Service Group is seeking a skilled Service Manager to oversee the daily operations of our commercial HVAC service team. The ideal candidate will have a strong background in customer service, team management, and technical troubleshooting.

Key Responsibilities:

  • Provide exceptional customer service by meeting or exceeding customer requirements and commitments.
  • Implement and optimize service and business processes to improve efficiency and productivity.
  • Manage a team of experienced HVAC service technicians, including recruitment, development, goal setting, and performance management.
  • Support the sales organization with pricing and business operations input for customer sales proposals.
  • Review and approve daily time sheets, invoices, and job summaries.

Requirements:

  • Minimum 5 years of experience working for a commercial service HVAC company.
  • High school diploma plus 2 years of education post-high school preferred.
  • Valid driver's license and clean driving record.
  • Ability to pass a background and drug test.

Benefits:

  • Medical, vision, and dental insurance.
  • Company-paid short and long-term disability insurance.
  • Company-paid life insurance.
  • FSA and 401(k) with company match and profit-sharing plan.
  • Accident and critical illness insurance.
  • Three weeks of paid time off in the first year of hire.
  • Paid holidays and wellness incentives.

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