Service Operations Manager

1 week ago


Raleigh, North Carolina, United States Sonic Full time

The ideal candidate for this role will be responsible for overseeing the day-to-day operations of multiple Sonic stores. This includes implementing all standards and procedures set forth in the Sonic Operations Manual, Star Guides, and other operational literature provided by Sonic.

Key performance indicators for operational excellence include sales and profit growth, service times, food quality, order accuracy, food cost and crew labor goals, mystery shops, food safety audits, totline, fantrak, and store comparison to other stores in the market.

Additional requirements for this role include a high school diploma or equivalent, a minimum of three years of restaurant management experience, and experience running shifts without supervision. Multi-unit supervision experience is preferred, as is knowledge of recruiting, interviewing, and selection practices, federal and state labor laws, and local health and sanitation laws and regulations.

The successful candidate will possess leadership and supervisory practices and skills, effective verbal and written communication skills, basic accounting and computer skills, and the ability to follow directions and work with autonomy once given directions. Problem-solving, decision-making, and conflict-resolution skills are also essential.

This role requires the ability to work a minimum 5-day workweek, including irregular hours, nights, weekends, and holidays. Prior Sonic management experience is a plus.


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