Area Service Manager

2 days ago

Raleigh, North Carolina, United States Drucker and Falk, LLC Full time
Job Summary

Drucker + Falk, LLC is seeking a highly skilled Area Service Manager to join our team. As a key member of our maintenance operations team, you will be responsible for providing maintenance support to our communities, ensuring that our properties are well-maintained and safe for our residents.

Key Responsibilities
  • Assist Regional Maintenance Coordinators and Regional Property Managers with community assessments, management assignments, maintenance inspections, and special tasks.
  • Responsible for job assignments during personnel change, vacation, or illness.
  • Assist in property takeovers and employee stabilization.
  • Organize work, set priorities, and delegate with proper follow-up.
  • Work with Regional Maintenance Coordinators when Due Diligence inspections are required.
  • Train and be responsible for work performed by all staff members under your direction.
  • Work with management teams to document and address maintenance team member issues.
  • Establish schedules and assign personnel routine maintenance tasks.
  • May occasionally be required to be on emergency "on call" status to respond to emergency work orders.
  • Perform all duties with the highest consideration for safety, and train and be responsible for all staff members to do so as well.
  • Continually inspect buildings, grounds, and common areas to identify needed preventative maintenance, to ensure that the buildings and common areas are clean, grounds are being properly maintained, and to identify current and potential safety hazards.
  • Maintain a clean, safe, and well-organized shop and equipment storage area in compliance with all OSHA regulations.
  • Perform necessary maintenance and repairs in apartments with work orders.
  • Strive to see that all work orders are completed within 24 hours.
  • Turn vacant apartments into units ready for occupancy following Drucker + Falk guidelines.
  • Schedule contractors for maintenance-related work. Secure bids and proposals as directed.
  • Use contract labor whenever it becomes cost-effective, following approval by the Property Manager or Regional Property Manager.
  • Strictly follow established budgetary guidelines.
  • Follow all Drucker + Falk purchasing directives and procedures.
  • Maintain operating manuals, warranty records, and other materials pertaining to general inventory and parts replacement and availability.
  • Keep abreast of developments in the field, including new products and new and less expensive ways of making repairs.
  • Always maintain the highest standards of resident relations.
  • Complete and return Monthly Preventative Maintenance Sheets.
  • Monitor all O & M Programs (i.e., Asbestos, Lead-Based Paint, and Mold & Fungi) in place on the community to ensure that all O & M Specialists, Consultants, Contractors, and/or employees are notified of the presence of these substances when work to be performed may involve the disturbance of these substances.
  • Ensure that all work is performed following the established O & M procedures for property.
  • The Area Service Manager is also responsible for maintaining all record keeping and reports relating to these O&M programs to ensure that all properties are in full compliance, if on a long-term assignment.
  • May assist with site-level safety meetings.
  • Willing to further education by attending job-related courses to maintain proficiency.
  • Performs other duties as assigned.

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