IT Help Desk Manager

3 weeks ago


Decatur, Illinois, United States Heritage Behavioral Health Center Full time
Overview

The IT Help Desk Manager is a key role at Heritage Behavioral Health Center, responsible for leading our technical support team to provide exceptional customer service and resolve technical issues.

Core Responsibilities
  • Oversee the day-to-day activities of the help desk staff
  • Set high customer service standards
  • Establish best practices through the entire technical support process
  • Manage the help desk team and evaluate their performance
  • Hire, train, and support help desk technicians
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly, and monthly reports on the help desk team's productivity and provide customer feedback
  • Work with other departments to identify and procure software
  • Stay up to date on emerging products, services, protocols, and standards
  • Work with vendors on technologies and to resolve adaptation issues
Requirements
  • Strong leadership and customer service skills
  • Excellent interpersonal skills
  • Ability to handle conflict and adapt to new things
  • Ability to work within a team-based environment
  • Excellent written and verbal communication skills
  • Solid technical background with the ability to give instructions to a non-technical audience
Benefits
  • Generous vacation, sick, and personal leave
  • WELLNESS days - 26 days per year (every other Friday off paid)
  • Paid holidays - 9 in 2024
  • Health Club/Fitness Reimbursement
  • Employee Assistance Program
  • Continuing education opportunities
  • Tuition assistance program
  • Agency-provided life insurance and short-term disability policies
  • Retirement plans (401k and Roth)
  • Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance

Heritage Behavioral Health Center is a National Health Service Corp site, providing staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals).


  • IT Help Desk Manager

    1 month ago


    Decatur, Illinois, United States Heritage Behavioral Health Center Full time

    Job Title: IT Help Desk ManagerHeritage Behavioral Health Center is seeking a highly skilled IT Help Desk Manager to lead our technical support team in providing exceptional customer service and resolving technical issues.Job Summary:The IT Help Desk Manager is responsible for overseeing the day-to-day activities of the help desk staff, setting high customer...

  • IT Help Desk Manager

    2 weeks ago


    Decatur, Illinois, United States Heritage Behavioral Health Center Full time

    We are seeking a skilled IT Help Desk Manager to lead our technical support team at Heritage Behavioral Health Center.The Help Desk Manager is responsible for providing excellent customer service and resolving technical issues for our clients.This position requires strong leadership and customer service skills, as well as the ability to work within a...

  • IT Help Desk Manager

    3 weeks ago


    Decatur, Illinois, United States Heritage Behavioral Health Center Full time

    Job Title: IT Help Desk ManagerHeritage Behavioral Health Center is seeking a highly skilled IT Help Desk Manager to lead our technical support team and provide excellent customer service to our clients.Job Summary:The IT Help Desk Manager is responsible for overseeing the day-to-day activities of the help desk staff, setting high customer service standards,...

  • IT Help Desk Manager

    1 month ago


    Decatur, Illinois, United States Heritage Behavioral Health Center Full time

    IT Help Desk ManagerHeritage Behavioral Health Center is seeking a highly skilled IT Help Desk Manager to lead our technical support team. As a key member of our organization, you will be responsible for providing exceptional customer service and resolving technical issues for our clients.Key Responsibilities:Oversee the day-to-day activities of the help...


  • Decatur, Illinois, United States DeKalb Community Service Full time

    Job Summary:We are seeking a dedicated and knowledgeable Help Desk Support Specialist to join our IT team at DeKalb Community Service. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure.Key...

  • Help Desk Specialist

    1 month ago


    Decatur, Illinois, United States awinia GmbH Full time

    Job OverviewAwina GmbH is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our customers, identifying and resolving technical issues, and ensuring that our customers receive high-quality service.Key ResponsibilitiesProvide technical support to customers via phone,...


  • Decatur, Illinois, United States Macon-Bibb County, GA Full time

    Job SummaryThe IT Service Desk Manager is responsible for overseeing the daily operations of the service desk, ensuring that all technical issues are resolved efficiently and effectively. This role requires strong leadership and communication skills, as well as the ability to analyze complex technical problems and develop effective solutions.Key...


  • Decatur, Illinois, United States Fairfield Decatur Conference Center Full time

    Job Title: Front Desk AgentAt Fairfield Decatur Conference Center, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Register guests and handle check-ins and...


  • Decatur, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and process check-ins...

  • Front Desk Associate

    2 weeks ago


    Decatur, Illinois, United States The Dance Vanity Full time

    Job SummaryThe Dance Vanity is seeking a highly motivated and detail-oriented Front Desk Clerk to join our team. As the first point of contact for guests, this role requires excellent communication and interpersonal skills to provide a warm and welcoming experience.Key Responsibilities:Manage guest check-ins and check-outs, ensuring accurate and efficient...


  • Decatur, Illinois, United States IT Concepts Full time

    Job Title: Customer Service EngineerIT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their IT needs are met and exceeded.Key Responsibilities:Provide technical support to customers via phone,...


  • Decatur, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests. This role requires a strong focus on attention to detail, effective communication, and a passion for delivering outstanding customer service.Key Responsibilities:Register...


  • Decatur, Illinois, United States Macon-Bibb County, GA Full time

    Job SummaryThe IT Service Desk Analyst will provide technical support and assistance to the Fire Department staff, ensuring the smooth operation of their information technology systems. This role requires strong problem-solving skills, attention to detail, and excellent communication abilities.Key ResponsibilitiesProvide technical support and troubleshooting...

  • Home Care Assistant

    2 months ago


    Decatur, Illinois, United States Help at Home Full time

    Unlock a Rewarding Career in Home CareAt Help at Home, we're dedicated to providing exceptional in-home support to seniors and individuals in need. As a Personal Care Attendant, you'll play a vital role in enhancing the lives of our clients, promoting their independence, and ensuring their comfort and well-being.Key Responsibilities:Assist with daily living...


  • Decatur, Illinois, United States Heritage Behavioral Health Center Full time

    We are seeking a skilled Technical Support Team Lead to join our team at Heritage Behavioral Health Center. In this role, you will be responsible for leading our technical support team to provide excellent customer service and resolve customers' technical issues.This position is tasked with ensuring high-quality technical support and an increase in client...

  • IT Director

    1 month ago


    Decatur, Illinois, United States GREENPOINT AG Full time

    Job Title: IT ManagerGreenPoint Ag is seeking an experienced IT Manager to join our team. As an IT Manager, you will be responsible for analyzing current systems and assets, recommending and implementing solutions and upgrades, and providing training.Key Responsibilities:Analyze departmental needs, identify vulnerabilities, and boost productivity,...

  • Logistics Manager

    2 weeks ago


    Decatur, Illinois, United States ADM Full time

    Job Title: Logistics ManagerThis is a full-time, exempt position that offers a unique opportunity in transportation management and logistics principles to support the Animal Nutrition division in the most effective and efficient way possible.The Logistics Manager will be responsible for developing dedicated solutions and achieving timely results in a dynamic...

  • IT Director

    3 weeks ago


    Decatur, Illinois, United States GREENPOINT AG Full time

    Job SummaryWe are seeking an experienced IT Manager to join our team at GreenPoint Ag. The ideal candidate will have a strong background in network maintenance, management, and leadership.The IT Manager will be responsible for analyzing current systems and assets, recommending and implementing solutions and upgrades, and providing training to our team.The...


  • Decatur, Illinois, United States Hampton Inn Decatur Full time

    Job SummaryWe are seeking a highly skilled and motivated Assistant General Manager to join our team at Hampton Inn Decatur. As a key member of our hotel operations team, you will be responsible for supporting the General Manager in daily hotel operations, ensuring exceptional guest service and financial profitability.Key ResponsibilitiesSupport the General...

  • IT Director

    3 weeks ago


    Decatur, Illinois, United States GREENPOINT AG Full time

    Job Title: IT ManagerGreenPoint Ag is seeking an experienced IT Manager to join our team. The ideal candidate will have a strong background in network maintenance, management, and security, as well as excellent leadership and communication skills.Key Responsibilities:Analyze current systems and assets to identify areas for improvement and recommend...