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Social Services Program Specialist III

2 months ago

Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

Are you a dedicated and empathetic professional looking to make a difference in the lives of Texas residents? The Community Partner Program (CPP) is seeking individuals who are passionate about providing essential services such as food assistance, healthcare access, and financial support to those in need.

The CPP collaborates with community and faith-based organizations to empower individuals in navigating their Medicaid, CHIP (Children's Health Insurance Program), TANF (Temporary Assistance for Needy Families), and SNAP (Supplemental Nutrition Assistance Program) benefits through the Your Texas Benefits mobile application.

This position is more than just employment; it is a chance to create a positive impact within the community, promoting health and support across Texas.

If you are driven by a desire to facilitate change and are eager to join a team committed to excellence in service delivery, we invite you to explore this opportunity.

Why Join the CPP Team?

The Community Partner Program is a recognized organization for the Service Loan Forgiveness Program, which can alleviate the remaining balance on federal student loans after meeting specific payment criteria. Additionally, we offer comprehensive health benefits, discounts on various products and services through our Discount Purchase Program, and a lifetime monthly retirement annuity along with Texa$aver (k) plans and programs under the Employees Retirement System of Texas.


Ideal Candidate Profile:

  • Highly organized and detail-oriented
  • Proficient in multitasking
  • Eager to learn and understand policy regulations
  • Thrives in a dynamic and fast-paced environment
  • Excellent communication skills
  • Positive and proactive attitude
  • Strong work ethic
  • Committed to making a meaningful difference in the lives of others.

If you possess these attributes, we encourage you to consider joining our mission to support and uplift Texas residents in need.

The Community Support Specialist (CSS) operates under general supervision, exercising moderate discretion and independent judgment.

The CSS reports to the Regional Program Supervisor and works collaboratively with both internal and external stakeholders to enhance awareness of CPP initiatives and provide expertise in various HHSC benefits programs.

Key responsibilities include:

  • Partner recruitment and retention
  • Program support and training
  • Data collection, assessment, and program development
  • Other related duties as assigned

Community engagement may require flexibility in working hours, and travel within the assigned region is expected. The CSS will also participate in various duties necessary for maintaining efficient operations.

Essential Job Functions:

Regular attendance and adherence to agency leave policies are essential, along with the willingness to utilize a personal vehicle for travel approximately 65% of the time.

Partnership Recruitment and Retention (35%):

Conduct assessments of governmental, faith-based, and community organizations within the assigned region. Establish yearly recruitment objectives based on these assessments and work collaboratively with the Regional Manager. Engage and educate local organizations to recruit new Community Partners while maintaining comprehensive records of recruitment activities.

In alignment with the recruitment strategy, the CSS will deliver presentations, identify potential community partners, and meet annual recruitment targets.

Program Support and Training (35%):

Provide ongoing support, training, and technical assistance to community partners. This includes troubleshooting, in-person visits, remote support, and the facilitation of stakeholder meetings to deliver program updates and training.

Data Collection, Assessment/Evaluation, and Program Development (20%):

Document all program activities in the designated database. Participate in ongoing evaluations and quality improvement initiatives to enhance CPP operations.

Other Duties (10%):

Perform additional tasks as assigned to ensure the smooth functioning of the department.

Knowledge, Skills, and Abilities:
  • Understanding of HIPAA and related privacy regulations
  • Familiarity with HHSC Community Partner Program
  • Knowledge of SNAP, TANF, Medicaid, CHIP, and related programs
  • Skills in effective communication and coordination with diverse groups
  • Proficiency in Microsoft Office applications and ability to navigate various databases and systems
  • Ability to work independently and maintain professional relationships with stakeholders.