Service Director
6 days ago
Job Summary
Big Brand Tire & Service is seeking an experienced Automotive Operations Manager to lead our tire and service team. As a key member of our team, you will play a critical role in driving business growth and delivering exceptional customer experiences.
About the Role
The successful candidate will be responsible for meeting or exceeding performance targets by understanding and following company strategies. They will be able to confidently recommend, sell, advise and provide exceptional customer service to our guests.
Main Responsibilities
- Meet or exceed performance targets by understanding and following company strategies
- Be able to confidently recommend, sell, advise and provide exceptional customer service to our guests
- Be the liaison between our guests and our service team
- We will train you to become product experts and be able to sell tires and wheels in addition to services and repairs
- Adhere to Big Brand Tire and Service sales strategy and core values to create life-long customers
Requirements
- Excellent communication skills to communicate effectively with our guests and our team members.
- Automotive repair experience and product knowledge
- Experience working face to face with guests in a fast-paced environment
- Demonstrate confidence in ability to communicate, advise, recommend and make sales
- Being detail oriented and demonstrating an eagerness to learn and grow with the company
- Have the willingness to learn and be cross-trained so you can master sales as well as hands-on services and repairs
- Must have a clean driving record and a valid driver's license
- Be physically able to lift 70 lbs. and endure continuous crouching, bending and turning.
What We Offer
- Great Manager Incentive and Commission plans
- Earning power and opportunity to master your managing, sales, and service skills
- Professional development and career progression
- Training and mentorship to help you become experts, along with the opportunity for a long-term career
Estimated Salary Range: $58,000 - $85,000 per year (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits)
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